[MyLINK 2.0] Unscheduled Disturbance

Update timeline

1. investigating Mar 09, 2026, 11:57 PM UTC

   Dear Customer/Partner, Please be informed that the MyLINK 2.0 Portal is currently experiencing issues. As a result, not all messages sent through the portal may be visible in the system logs. Please note that message sending and delivery remain fully operational and are not impacted by this issue. Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your understanding.

2. investigating Mar 10, 2026, 10:22 AM UTC

   Update: Our teams continue to work on identifying the underlying cause of the MyLINK 2.0 Portal issues, including missing log visibility and problems with creating new users. We are actively progressing toward a fix and full solution. Core message delivery services remain unaffected. Further updates will be shared as soon as we have additional findings or confirmed remediation steps.

3. monitoring Mar 10, 2026, 11:22 AM UTC

   The root cause of the MyLINK 2.0 Portal issues has been identified and the fix has been applied. Message logs are now displaying correctly across the portal. As a next step, we will be rolling out an additional fix in approximately 30 minutes to strengthen portal functionality and ensure smooth handling of user‑related operations moving forward.

4. resolved Mar 10, 2026, 01:09 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.