[MyLINK Payment] Unscheduled disturbance

Update timeline

1. investigating Mar 25, 2026, 02:09 PM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance affecting the MyLINK Payment services. Start Date & Time: 2026-03-25 09:00 CET Issue: The mobileinvoice.linkmobility.com platform is experiencing degraded performance and may be unresponsive. Customers may experience issues when attempting to send messages (before submission). Message delivery is not affected once a message has been successfully submitted. Our technical team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.

2. monitoring Mar 25, 2026, 03:48 PM UTC

   Dear Customer / Partner, The impact is no longer present, MyLINK Payment services will remain under close observation for the next several hours. We plan to send you an update when new information is available. We apologize for the inconvenience.

3. monitoring Mar 25, 2026, 11:38 PM UTC

   Dear Customer / Partner, The system remains stable, and we are not observing any issues with MyLINK Payment services at this time. We continue to closely monitor the platform to ensure ongoing stability. We will provide a further update as new information becomes available.

4. monitoring Mar 26, 2026, 11:08 AM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues, do not hesitate to contact your local support. Thank you for your patience and understanding.

5. resolved Mar 26, 2026, 11:08 AM UTC

   This incident has been resolved.