LIMOSS Outage History

LIMOSS is up right now

There were 3 LIMOSS outages since April 7, 2026 totaling 122h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://limoss.statuspage.io

Minor April 21, 2026

Devolved Admin Portal (DAP) Service Notification - P2 Incident

Detected by Pingoru
Apr 21, 2026, 11:15 AM UTC
Resolved
Apr 23, 2026, 03:24 PM UTC
Duration
2d 4h
Affected: Devolved Admin Portal (DAP)
Timeline · 8 updates
  1. investigating Apr 21, 2026, 11:15 AM UTC

    Dear Authorised Contacts, What is this notification about? This notice is to advise you that we are currently investigating a P2 incident impacting the Devolved Admin Portal (DAP) Market Service across all three environments, Sandbox, Pre-prod and Prod. How does it impact me? You may experience issues when trying to add a user via DAP, or once added, the user is not not appearing in your Organisation user list. What action must I take? Please cascade this information to any DAP User Managers within your organisation. Next update An update will be provided once the root cause has been identified. Support If you require assistance please contact the LIMOSS Service Desk on [email protected]

  2. identified Apr 21, 2026, 01:01 PM UTC

    The issue has been identified and a fix is being developed.

  3. identified Apr 21, 2026, 02:41 PM UTC

    We are currently testing the fix in our Sandbox environment.

  4. identified Apr 22, 2026, 05:35 AM UTC

    Pending Sandbox Test results, we hope to then deploy the fix to pre-prod this morning.

  5. identified Apr 22, 2026, 10:51 AM UTC

    Fix is currently in pre-prod pending testing. The adding of APPs and APIs is also impacted. This issue does not impact modifications to exisiting users, APPs or APIs.

  6. identified Apr 22, 2026, 05:14 PM UTC

    We are looking to deploy a fix to production on Thurs 23rd April for User Management; fix for APPs and API to follow thereafter.

  7. monitoring Apr 23, 2026, 08:13 AM UTC

    A fix has now been implemented this morning to Production to resolve issue being faced by Authorised Contacts (and User Managers) when adding new Users. Please note, there are residual issues regarding Bulk User Adds, adding of new APPs and new APIs which will be resolved in the coming days. If you require assistance or have any questions regarding this, please contact the LIMOSS Service Desk on [email protected]

  8. resolved Apr 23, 2026, 03:24 PM UTC

    The core issue affecting User Management has now been resolved. The remaining issues will be managed as a P3 incident with deployment to production next week.

Read the full incident report →

Minor April 7, 2026

GEMINI Service Notification - Intermittent Application Outages

Detected by Pingoru
Apr 07, 2026, 03:44 PM UTC
Resolved
Apr 10, 2026, 02:27 PM UTC
Duration
2d 22h
Affected: GEMINI
Timeline · 3 updates
  1. investigating Apr 07, 2026, 03:44 PM UTC

    Dear GEMINI User, What is this notification about? Following the notification issued earlier today, the GEMINI Production Market Service continues to experience intermittent outages. How does it impact me? The GEMINI service may be intermittently unavailable. This may also impact users making API calls to GEMINI. A separate notification will be sent to Writeback & Billing Vendors. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further update will be issued once Ecliptic and their application support partner have identified the root cause. Support If you require assistance, please contact the Ecliptic Help Desk: [email protected]

  2. monitoring Apr 08, 2026, 07:51 AM UTC

    The application continues to be monitored.

  3. resolved Apr 10, 2026, 02:27 PM UTC

    Dear GEMINI User, What is this notification about? Ecliptic and their application support partner added extra capacity to the application on Wednesday 8th April 2026, and the service has remained stable. With this workaround in place and sustained stability observed, the incident is now considered resolved. Any updates regarding this incident will be shared through MUG and SteerCo. What action must I take? Please cascade this information to the GEMIN users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected].

Read the full incident report →

Notice April 7, 2026

GEMINI Service Notification - Application Outage

Detected by Pingoru
Apr 07, 2026, 02:35 PM UTC
Resolved
Apr 07, 2026, 02:36 PM UTC
Duration
1m
Affected: GEMINI
Timeline · 2 updates
  1. investigating Apr 07, 2026, 02:35 PM UTC

    Dear GEMINI User, What is this notification about? This notice is to advise you of an incident that occurred and was resolved by Ecliptic and their application support provider, which impacted the GEMINI market service. How does it impact me? The GEMINI Production Market Service was unavailable between 14:30 - 15:15 on 7th April 2026. GEMINI is now operating as expected and continues to be monitored. Ecliptic is awaiting a Root Cause Analysis (RCA) from its application provider on what caused the incident. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected]

  2. resolved Apr 07, 2026, 02:36 PM UTC

    Dear , What is this notification about? This notice is to confirm the major incident which was impacting the GEMINI Production Market Service has been resolved. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance please contact the GEMINI Helpdesk Service Desk: [email protected].

Read the full incident report →

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