GEMINI Service Notification - Intermittent Application Outages

Update timeline

1. investigating Apr 07, 2026, 03:44 PM UTC

   Dear GEMINI User, What is this notification about? Following the notification issued earlier today, the GEMINI Production Market Service continues to experience intermittent outages. How does it impact me? The GEMINI service may be intermittently unavailable. This may also impact users making API calls to GEMINI. A separate notification will be sent to Writeback & Billing Vendors. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further update will be issued once Ecliptic and their application support partner have identified the root cause. Support If you require assistance, please contact the Ecliptic Help Desk: [email protected]

2. monitoring Apr 08, 2026, 07:51 AM UTC

   The application continues to be monitored.

3. resolved Apr 10, 2026, 02:27 PM UTC

   Dear GEMINI User, What is this notification about? Ecliptic and their application support partner added extra capacity to the application on Wednesday 8th April 2026, and the service has remained stable. With this workaround in place and sustained stability observed, the incident is now considered resolved. Any updates regarding this incident will be shared through MUG and SteerCo. What action must I take? Please cascade this information to the GEMIN users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected].