GEMINI Service Notification - Application Outage

Update timeline

1. investigating Apr 07, 2026, 02:35 PM UTC

   Dear GEMINI User, What is this notification about? This notice is to advise you of an incident that occurred and was resolved by Ecliptic and their application support provider, which impacted the GEMINI market service. How does it impact me? The GEMINI Production Market Service was unavailable between 14:30 - 15:15 on 7th April 2026. GEMINI is now operating as expected and continues to be monitored. Ecliptic is awaiting a Root Cause Analysis (RCA) from its application provider on what caused the incident. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected]

2. resolved Apr 07, 2026, 02:36 PM UTC

   Dear , What is this notification about? This notice is to confirm the major incident which was impacting the GEMINI Production Market Service has been resolved. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance please contact the GEMINI Helpdesk Service Desk: [email protected].