DDM Service Notification - BDX Upload Intermittent Issue

Update timeline

1. investigating Aug 05, 2024, 02:25 PM UTC

   Dear DDM Company Admin, What is this notification about? This notice is to advise you of an intermittent Microsoft Azure issue, impacting the upload of BDXs within the Production environment for the DDM Market Service. How does it impact me? Users may experience intermittent issues and see an exception error while uploading BDXs on DDM. The exception error is displayed as a ‘Malware Scan – Timed out’. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Next update CTI are working with Microsoft to identify the root cause and any required fix. As soon as an update is received from Microsoft, LIMOSS will issue a further notification. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats

2. resolved Aug 06, 2024, 10:41 AM UTC

   Dear DDM Company Admin, What is this notification about? This notice is to confirm the Production incident which was impacting the uploading of BDXs into DDM, appears to have been resolved by Microsoft. CTI are chasing for confirmation of the root cause and fix but no further impact can be seen. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats