LIMOSS experienced a notice incident on August 19, 2024 affecting Delegated Data Manager (DDM), lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2024, 09:52 AM UTC
Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTI are currently investigating a major incident impacting the DDM Production Market Service. It is believed to be a Microsoft issue and CTI are working with Microsoft to resolve. How does it impact me? The DDM Production Market Service is currently unavailable. What action must I take? Please cascade this information to the DDM users within your organisation. Next update Monday 19th August @ 13:00 (UK). Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
- resolved Aug 19, 2024, 11:58 AM UTC
Dear DDM Company Admin, What is this notification about? This notice is to confirm the major incident which was impacting the DDM Production Market Service has been resolved and the DDM Application is now available. CTI continue to work with Microsoft to understand the root cause. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats