DDM Service Notification - Network Exception Errors

Update timeline

1. investigating Nov 29, 2024, 04:44 PM UTC

   Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTI are currently investigating an intermittent issue impacting the DDM Production Market Service. How does it impact me? Users may experience a Network Exception Error when attempting to clear errors on a BDX in the Review Errors stage. These exceptions prevent further processing of the effected BDX. CTI have confirmed this is a defect and they are trying to establish if a workaround is available. What action must I take? Please cascade this information to the DDM users within your organisation. Next update CTI are continuing to investigate as a priority and further comms will be issued as soon as there is an update on a workaround or the root cause fix. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats

2. identified Dec 03, 2024, 05:03 PM UTC

   Dear DDM Company, What is this notification about? This notice is to update you on the intermittent issue impacting the DDM Production Service. Progress update CTI have identified the root cause of the Network Exception Error impacting users when they attempt to clear errors on a BDX in the Review Errors stage. A fix is currently being tested and will be included in the forthcoming enhancement release on 13th December. A workaround is available and users should continue to log tickets with CTI who will confirm the necessary actions for the user, to enable the BDX to process successfully. What action must I take? Please cascade this information to the DDM users within your organisation. Next update No further updates will be issued. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats

3. identified Jan 10, 2025, 02:37 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Jan 10, 2025, 02:54 PM UTC

   Dear , What is this notification about? This notice is to confirm the major incident which was impacting the Production Market Service has been resolved. What action must I take? Please cascade this information to the users within your organisation. Support If you require assistance please contact the Service Desk on details below: