LIMOSS incident

DDM Service Notification - Network Exception Errors

Minor Resolved View vendor source →

LIMOSS experienced a minor incident on June 23, 2025 affecting Delegated Data Manager (DDM), lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 10:03 AM UTC
Resolved
Jun 24, 2025, 03:02 PM UTC
Duration
1d 4h
Detected by Pingoru
Jun 23, 2025, 10:03 AM UTC

Affected components

Delegated Data Manager (DDM)

Update timeline

  1. investigating Jun 23, 2025, 10:03 AM UTC

    Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTI are currently investigating an issue that is impacting the DDM Production Market Service. How does it impact me? Users may experience a Network Exception Error when attempting to perform any actions in DDM. CTI have engaged Microsoft to assist in the investigation and the issue is being actively worked on. What action must I take? Please cascade this information to the DDM users within your organisation. Next update CTI are working with Microsoft and further comms will be issued as soon as we have an update regarding this issue. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats

  2. investigating Jun 23, 2025, 10:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 23, 2025, 02:11 PM UTC

    CTi are continuing to work with Microsoft to identify a resolution; a further update will be sent by close of play today.

  4. monitoring Jun 23, 2025, 04:37 PM UTC

    CTi with Microsoft, have resolved the issue that was preventing users from being able to add/modify or delete data within DDM. Users are advised that they may start to use the system once again. Monitoring will continue this evening and an update will sent on Tuesday 24th June.

  5. monitoring Jun 24, 2025, 09:07 AM UTC

    No operational issues were reported overnight; CTi and Microsoft will continue to monitor throughout the day to ensure no issues reappear as usage of DDM returns to normal. A final update will be sent at close of play today 24 June 2025.

  6. resolved Jun 24, 2025, 03:02 PM UTC

    Dear DDM admin, What is this notification about? This notice is to confirm the incident which was impacting the DDM Production Market Service has been resolved. What action must I take? Please cascade this information to the DDM users within your organisation. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats