LIMOSS experienced a major incident on June 25, 2025 affecting Delegated Data Manager (DDM), lasting 7h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2025, 08:08 AM UTC
Dear DDM Admin, What is this notification about? This notice is to advise you that CTi are currently investigating an incident impacting the DDM Production Market Service. CTi have already engaged Microsoft in support of this investigation. How does it impact me? Users may experience slow performance or a blue spinning wheel when performing BDX operations such as uploads, within the DDM Production Market Service. Functions such as reporting and administration are unaffected. What action must I take? Please cascade this information to the DDM users within your organisation. Next update An update will be sent once more information is available regarding this incident. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
- investigating Jun 25, 2025, 11:27 AM UTC
CTi and Microsoft are continuing to investigate the issue that is affecting users from being able to perform actions on their BDX's. We apologize for the inconvenience this may be causing. We aim to provide an update before close of play today, if not earlier if we have information to share.
- investigating Jun 25, 2025, 01:01 PM UTC
We are continuing to investigate this issue.
- resolved Jun 25, 2025, 03:55 PM UTC
Dear DDM Admin, What is this notification about? This notice is to confirm that the incident which was impacting management of BDX's in the DDM Production Market Service has been resolved. Monitoring by CTi and Microsoft will however continue overnight to ensure the issue does not re-occur. What action must I take? Please cascade this information to the DDM users within your organisation. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats