LIMOSS incident
IN00058417 - P2 Incident - GEMINI Market Service - Some Users Experiencing Log in Issue
LIMOSS experienced a notice incident on July 17, 2025 affecting GEMINI, lasting 12d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2025, 02:46 PM UTC
What is this notification about? An issue has been identified with LIMOSS Single Sign-On (SSO), affecting the handshake between LIMOSS SSO and GEMINI. A small number of GEMINI users are currently impacted. How does this impact me? You may experience difficulty logging into the GEMINI User Interface (UI) using LIMOSS SSO. If you’ve already raised a ticket with Ecliptic and access has been restored, no further action is required by you at this time. What action should I take? If you’re unable to log in, please raise an incident ticket with the Ecliptic Service Desk. Ecliptic will work with LIMOSS to apply a temporary workaround to help affected users regain GEMINI access. Support For assistance on GEMINI, please contact the Ecliptic Helpdesk at: [email protected]
- resolved Jul 30, 2025, 10:36 AM UTC
Dear , What is this notification about? The handshake issue between LIMOSS Single Sign-On (SSO) and GEMINI has now been resolved. What action should I take? If you attempt to log into GEMINI and are unable to access, please log a ticket with the Ecliptic Help Desk. Ecliptic will continue to work with LIMOSS to support any users who may require assistance. Support For assistance on GEMINI, please contact the Ecliptic Helpdesk at: [email protected]