LIMOSS Outage History

Dear GEMINI User, What is this notification about? This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service. How does it impact me? Users may experience slow performance (delays) when accessing the GEMINI User Interface. This is not impacting API calls being sent to GEMINI. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further notification will be issued once an update has been provided by Ecliptic. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].

Dear Authorised Contacts, What is this notification about? This notice is to advise you that we are currently investigating a P2 incident impacting the Devolved Admin Portal (DAP) Market Service across all three environments, Sandbox, Pre-prod and Prod. How does it impact me? You may experience issues when trying to add a user via DAP, or once added, the user is not not appearing in your Organisation user list. What action must I take? Please cascade this information to any DAP User Managers within your organisation. Next update An update will be provided once the root cause has been identified. Support If you require assistance please contact the LIMOSS Service Desk on [email protected]

Dear GEMINI User, What is this notification about? Following the notification issued earlier today, the GEMINI Production Market Service continues to experience intermittent outages. How does it impact me? The GEMINI service may be intermittently unavailable. This may also impact users making API calls to GEMINI. A separate notification will be sent to Writeback & Billing Vendors. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further update will be issued once Ecliptic and their application support partner have identified the root cause. Support If you require assistance, please contact the Ecliptic Help Desk: [email protected]

Dear GEMINI User, What is this notification about? This notice is to advise you of an incident that occurred and was resolved by Ecliptic and their application support provider, which impacted the GEMINI market service. How does it impact me? The GEMINI Production Market Service was unavailable between 14:30 - 15:15 on 7th April 2026. GEMINI is now operating as expected and continues to be monitored. Ecliptic is awaiting a Root Cause Analysis (RCA) from its application provider on what caused the incident. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected]

Dear DAM User, What is this notification about? This notice is to advise you that we are currently investigating a P2 incident impacting the DAM Production Market Service. How does it impact me? The issue is affecting users in different ways. Some are unable to log in, some are unable to perform some functions within DAM and some are unaffected. What action must I take? Nothing for now. We will update you by 14:00 (UK). Next update Thursday 22nd January 2026 @ 14:00 (UK). Support If you require assistance please contact the LIMOSS Service Desk on details below:

Dear DAM User, What is this notification about? This notice is to advise you that we are currently investigating an access incident impacting the DAM Production Market Service. We have identified the root cause and are working to resolve the issue by close of play today. How does it impact me? Some users are unable to access the DAM Production Market Service. What action must I take? No action required. Next update 14:00 Support If you require assistance please contact the LIMOSS Service Desk on details below:

Cloudflare is experiencing an ongoing global network outage today (18th November 2025) which has caused widespread disruption, downtime or degraded performance for many customer services. • Cloudflare has acknowledged the issue • Partial mitigation's have been applied • They are still actively investigating the root cause and working on full restoration

Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTI have identified a potential Microsoft Azure issue which is impacting the uploading of BDXs. How does it impact me? The DDM and Data Extract Production Services are available, however when trying to upload a BDX users may receive a Malware error message. The issue is currently under investigation by CTI who have raised an urgent ticket with Microsoft. What action must I take? Please cascade this information to the DDM and Data Extracts users within your organisation. Next update A further notification will be sent when an update is received from Microsoft. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats