LIMOSS had 18 outages in the last 2 years totaling 1507h 0m of downtime — averaging 0.7 incidents per month.
There were 18 LIMOSS outages since November 6, 2024 totaling 1507h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
A Vitesse upgrade of Terraform to the cloud infrastructure management toolset on 27th August, caused an out of hours outage on MAS. Users accessing FCP via the TX API were not affected. Vitesse resolved the issue by 8:48am on 27th.
Operators were not able to log into the service via RDP. Users were not able to View Transactions in the SDC Portal. Any missed submissions will have been automatically communicated to the sender.
Dear GEMINI User, What is this notification about? This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service. How does it impact me? Users may experience slow performance (delays) when accessing the GEMINI User Interface. This is not impacting API calls being sent to GEMINI. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further notification will be issued once an update has been provided by Ecliptic. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].
Dear GEMINI User What is this notification about? Ecliptic and their system provider have resolved the issue, and the service has remained stable since. What action must I take? Please cascade this information to all GEMINI users within your organisation. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].
Dear Authorised Contacts, What is this notification about? This notice is to advise you that we are currently investigating a P2 incident impacting the Devolved Admin Portal (DAP) Market Service across all three environments, Sandbox, Pre-prod and Prod. How does it impact me? You may experience issues when trying to add a user via DAP, or once added, the user is not not appearing in your Organisation user list. What action must I take? Please cascade this information to any DAP User Managers within your organisation. Next update An update will be provided once the root cause has been identified. Support If you require assistance please contact the LIMOSS Service Desk on [email protected]
The issue has been identified and a fix is being developed.
We are currently testing the fix in our Sandbox environment.
Pending Sandbox Test results, we hope to then deploy the fix to pre-prod this morning.
Fix is currently in pre-prod pending testing. The adding of APPs and APIs is also impacted. This issue does not impact modifications to exisiting users, APPs or APIs.
We are looking to deploy a fix to production on Thurs 23rd April for User Management; fix for APPs and API to follow thereafter.
A fix has now been implemented this morning to Production to resolve issue being faced by Authorised Contacts (and User Managers) when adding new Users. Please note, there are residual issues regarding Bulk User Adds, adding of new APPs and new APIs which will be resolved in the coming days. If you require assistance or have any questions regarding this, please contact the LIMOSS Service Desk on [email protected]
The core issue affecting User Management has now been resolved. The remaining issues will be managed as a P3 incident with deployment to production next week.
Dear GEMINI User, What is this notification about? Following the notification issued earlier today, the GEMINI Production Market Service continues to experience intermittent outages. How does it impact me? The GEMINI service may be intermittently unavailable. This may also impact users making API calls to GEMINI. A separate notification will be sent to Writeback & Billing Vendors. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further update will be issued once Ecliptic and their application support partner have identified the root cause. Support If you require assistance, please contact the Ecliptic Help Desk: [email protected]
The application continues to be monitored.
Dear GEMINI User, What is this notification about? Ecliptic and their application support partner added extra capacity to the application on Wednesday 8th April 2026, and the service has remained stable. With this workaround in place and sustained stability observed, the incident is now considered resolved. Any updates regarding this incident will be shared through MUG and SteerCo. What action must I take? Please cascade this information to the GEMIN users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected].
Dear GEMINI User, What is this notification about? This notice is to advise you of an incident that occurred and was resolved by Ecliptic and their application support provider, which impacted the GEMINI market service. How does it impact me? The GEMINI Production Market Service was unavailable between 14:30 - 15:15 on 7th April 2026. GEMINI is now operating as expected and continues to be monitored. Ecliptic is awaiting a Root Cause Analysis (RCA) from its application provider on what caused the incident. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance, please contact the GEMINI Helpdesk [email protected]
Dear , What is this notification about? This notice is to confirm the major incident which was impacting the GEMINI Production Market Service has been resolved. What action must I take? Please cascade this information to the GEMINI users within your organisation. Support If you require assistance please contact the GEMINI Helpdesk Service Desk: [email protected].
Dear DAM User, What is this notification about? This notice is to advise you that we are currently investigating a P2 incident impacting the DAM Production Market Service. How does it impact me? The issue is affecting users in different ways. Some are unable to log in, some are unable to perform some functions within DAM and some are unaffected. What action must I take? Nothing for now. We will update you by 14:00 (UK). Next update Thursday 22nd January 2026 @ 14:00 (UK). Support If you require assistance please contact the LIMOSS Service Desk on details below:
Dear DAM User, What is this notification about? This notice is to confirm the P2 incident which was impacting the DAM Production Market Service has been resolved. What action must I take? If you still have any issues, log out of your Lloyd's account, close your browser, and try again. If you are still having issues, contact the LIMOSS Service Desk. Support If you require assistance please contact the LIMOSS Service Desk on details below:
Dear DAM User, What is this notification about? This notice is to advise you that we are currently investigating an access incident impacting the DAM Production Market Service. We have identified the root cause and are working to resolve the issue by close of play today. How does it impact me? Some users are unable to access the DAM Production Market Service. What action must I take? No action required. Next update 14:00 Support If you require assistance please contact the LIMOSS Service Desk on details below:
Dear DAM User, What is this notification about? This notice is to confirm the access incident that was impacting the DAM Production Market Service has been resolved. What action must I take? No further action. Please let us know if you are still having problems with logging into DAM. Support If you require assistance please contact the LIMOSS Service Desk on details below:
Cloudflare is experiencing an ongoing global network outage today (18th November 2025) which has caused widespread disruption, downtime or degraded performance for many customer services. • Cloudflare has acknowledged the issue • Partial mitigation's have been applied • They are still actively investigating the root cause and working on full restoration
Cloudflare have confirmed the issue is resolved. FCP, the LIMOSS Website and Academy are now fully operational.
Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTI have identified a potential Microsoft Azure issue which is impacting the uploading of BDXs. How does it impact me? The DDM and Data Extract Production Services are available, however when trying to upload a BDX users may receive a Malware error message. The issue is currently under investigation by CTI who have raised an urgent ticket with Microsoft. What action must I take? Please cascade this information to the DDM and Data Extracts users within your organisation. Next update A further notification will be sent when an update is received from Microsoft. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
Dear DDM Company Admin, What is this notification about? This notice is to confirm the Microsoft Azure incident which was impacting the DDM Production Market Service has been resolved by Microsoft. CTI are awaiting the formal RCA (root cause analysis) report from Microsoft which is being tracked and managed via a Problem ticket. What action must I take? Please cascade this information to the DDM users within your organisation. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
What is this notification about? An issue has been identified with LIMOSS Single Sign-On (SSO), affecting the handshake between LIMOSS SSO and GEMINI. A small number of GEMINI users are currently impacted. How does this impact me? You may experience difficulty logging into the GEMINI User Interface (UI) using LIMOSS SSO. If you’ve already raised a ticket with Ecliptic and access has been restored, no further action is required by you at this time. What action should I take? If you’re unable to log in, please raise an incident ticket with the Ecliptic Service Desk. Ecliptic will work with LIMOSS to apply a temporary workaround to help affected users regain GEMINI access. Support For assistance on GEMINI, please contact the Ecliptic Helpdesk at: [email protected]
Dear , What is this notification about? The handshake issue between LIMOSS Single Sign-On (SSO) and GEMINI has now been resolved. What action should I take? If you attempt to log into GEMINI and are unable to access, please log a ticket with the Ecliptic Help Desk. Ecliptic will continue to work with LIMOSS to support any users who may require assistance. Support For assistance on GEMINI, please contact the Ecliptic Helpdesk at: [email protected]
Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTI are currently investigating an issue that is impacting the DDM Production Market Service. How does it impact me? Users may experience a Network Exception Error when attempting to perform any actions in DDM. CTI have engaged Microsoft to assist in the investigation and the issue is being actively worked on. What action must I take? Please cascade this information to the DDM users within your organisation. Next update CTI are working with Microsoft and further comms will be issued as soon as we have an update regarding this issue. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
We are continuing to investigate this issue.
CTi are continuing to work with Microsoft to identify a resolution; a further update will be sent by close of play today.
CTi with Microsoft, have resolved the issue that was preventing users from being able to add/modify or delete data within DDM. Users are advised that they may start to use the system once again. Monitoring will continue this evening and an update will sent on Tuesday 24th June.
No operational issues were reported overnight; CTi and Microsoft will continue to monitor throughout the day to ensure no issues reappear as usage of DDM returns to normal. A final update will be sent at close of play today 24 June 2025.
Dear DDM admin, What is this notification about? This notice is to confirm the incident which was impacting the DDM Production Market Service has been resolved. What action must I take? Please cascade this information to the DDM users within your organisation. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
Dear GEMINI User, What is this notification about? This notice is to inform you of an issue currently impacting records being submitted to GEMINI via the API's. This is impacting both Writeback and Billing Vendors. Please note that this issue does not affect the GEMINI UI as claims and instructions can still be manually uploaded through the interface. How does it impact me? Writeback Vendors: Any GEMINI claims or instructions submitted to your Writeback system will not currently be created in GEMINI. Billing Vendors: Any invoices posted to GEMINI are currently not being received. What action must I take? No action to be taken at this moment in time. Next update A further update will be provided once Ecliptic have been able to identify the cause of the issue. Support If you require assistance, please contact the Ecliptic Helpdesk [email protected].
Dear GEMINI User, What is this notification about? Following on from the API endpoint issues reported today, the root cause was traced to a certificate problem on the LIMOSS API Gateway. This has now been successfully resolved. Ecliptic have confirmed that there are no issues with the GEMINI API's. What action must I take? No action to be taken. LIMOSS and Ecliptic will directly contact your vendors about any potential impacted claims, instructions, or invoices that may need to be resent. Support If you require assistance, please contact the Ecliptic Helpdesk [email protected]
Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTi are currently investigating an incident in the DDM Production environment which is impacting the uploading of BDXs during the Publishing stage. How does it impact me? Users may experience issues with uploading BDXs in DDM. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Next update A further notification will be issued as soon as we receive a significant update from CTi. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers: DDM Service Portal: https://charlestaylor.service-now.com/dasats
Dear DDM Company Admin, What is this notification about? This notice is to confirm that the incident which was impacting the loading of BDXs during the Publishing stage has been resolved. What action must I take? Please inform the DDM and Data Extract users within your organisation that the issue is now resolved. Support Should you require any further assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers: DDM Service Portal: https://charlestaylor.service-now.com/dasats
Dear DDM Company Admin, What is this notification about? This notice is to advise you of an intermittent Microsoft Azure issue, impacting the upload of BDXs within the Production environment for the DDM Market Service. How does it impact me? Users may experience intermittent issues and see an exception error while uploading BDXs on DDM. The exception error is displayed as a ‘Malware Scan – Timed out’. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Next update CTI are working with Microsoft to identify the root cause and any required fix. As soon as an update is received from Microsoft, LIMOSS will issue a further notification. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats
Dear DDM Company Admin, What is this notification about? This notice is to advise you that the intermittent Microsoft Azure issue, impacting the upload of BDXs within the Production environment for the DDM Market Service has been resolved. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Support If you require assistance please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers DDM Service Portal: https://charlestaylor.service-now.com/dasats