Service Disruption - LIMA Cloud Services

Update timeline

1. investigating Apr 21, 2026, 01:14 PM UTC

   Some customers have reported issues accessing services within LIMA Cloud. We are investigating the root cause of this and will provide further updates as they become available.

2. identified Apr 21, 2026, 02:52 PM UTC

   LIMA can confirm that during times when services became inaccessible, systems, services and data have remained online but were inaccessible from the parts of the Internet. LIMA have received confirmation that an upstream Internet provider for LIMA Cloud Services is experiencing ongoing peering issues, resulting in intermittent access to services within LIMA Cloud Services Manchester. We remain engaged with our provider to pursue a swift resolution and a subsequent root cause from them as soon as possible.

3. monitoring Apr 21, 2026, 04:10 PM UTC

   We have received confirmation from the upstream Internet provider that mitigating actions have been put into place and peerings are now stable. We are continuing to monitor the stability of the service to ensure the recovery is sustained.

4. resolved Apr 22, 2026, 07:24 AM UTC

   We have observed overnight stability of the service and as such have moved this incident to a resolved status. We are now pursuing an RCA from the upstream Internet provider which will be shared in due course.

5. investigating Apr 30, 2026, 12:15 PM UTC

   Some customers have reported issues accessing services within LIMA Cloud. We are investigating the root cause of this and will provide further updates as they become available.

6. identified Apr 30, 2026, 02:54 PM UTC

   LIMA have been informed of a circuit fault with an upstream Internet provider, which is impacting LIMA Cloud Services connectivity. LIMA believe this issue to be linked to prior disruptions on 21/04/2026, which was pending mitigating actions to prevent recurrence. LIMA are working with the supplier to resolve the issue as soon as possible. Further updates will be shared as they become available.

7. identified May 01, 2026, 07:48 AM UTC

   LIMA have received confirmation of a faulty device within the upstream Internet providers circuit. Unexpected reloads of this device have been identified as the cause of the interruption to LIMA Cloud Services connectivity on 30/04/2026. The upstream provider are expecting delivery of a replacement device today (01/05/2026) and LIMA will work with them to arrange a suitable time to organise the replacement. LIMA will issue further communication in due course regarding the expected impact of the replacement. An RCA will be available after a fix is implemented and LIMA will be reviewing available service improvements internally, as well as mitigating actions from the upstream provider.

8. identified May 01, 2026, 02:57 PM UTC

   LIMA have received an emergency maintenance window from the upstream Internet provider to replace the faulty device. The provider will complete the works between 19:00-21:00 BST, 01/05/2026. LIMA Cloud Services may experience a short period of instability during these hours but impact is expected to be minimal. An update will follow upon the completion of the works.

9. identified May 01, 2026, 07:08 PM UTC

   The upstream Internet provider has cancelled the emergency maintenance window and informed LIMA that the faulty device will not be replaced this evening. LIMA currently await a new maintenance window from the provider and will provide an update once this is available.