Resolved after 19 days 16 hours, affecting LIMA Cloud Services and Backup as a Service and 1 more, on June 18, 2026.
LIMA has received confirmation from its upstream provider that they believe the fault to have been resolved. Following validation checks, LIMA can confirm that services are now beginning to return to normal. LIMA will continue to closely monitor the situation and is working with the provider to determine the underlying root cause. A full root cause analysis will be shared in due course. We kindly ask customers to monitor their environments and contact the Service Desk on 0345 345 9110 if you continue to experience any issues.
Affected components
Update timeline
- identified Jun 18, 2026, 01:34 PM UTC
LIMA have identified issues relating to connectivity to LIMA Cloud Services. This has been identified as an issue on a specific network component with our upstream provider. We will provide further updates in due course.
- monitoring Jun 18, 2026, 03:24 PM UTC
LIMA has received confirmation from its upstream provider that they believe the fault to have been resolved. Following validation checks, LIMA can confirm that services are now beginning to return to normal. LIMA will continue to closely monitor the situation and is working with the provider to determine the underlying root cause. A full root cause analysis will be shared in due course. We kindly ask customers to monitor their environments and contact the Service Desk on 0345 345 9110 if you continue to experience any issues.
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