Ongoing since 06:47 PM UTC, affecting Microsoft and Microsoft (Microsoft Office 365).
Microsoft is currently investigating a widespread service incident impacting Exchange Online connectivity globally. Customer guidance: Until Microsoft resolves the issue, customers experiencing problems contacting LIMA via email should use the phone support route. This will ensure support requests can still be raised and handled while email services are disrupted. If you require assistance with an unrelated issue while email services are disrupted, please call our Service desk in hours on 0345 345 9110, for any Priority 1 issues occurring out of hours, please continue to follow our standard out-of-hours process using this same number and selecting option 1. We are closely monitoring Microsoft’s official remediation updates and will post further status changes here once the service has been fully restored.
Affected components
Update timeline
- investigating Nov 12, 2026, 06:47 PM UTC
Microsoft is currently investigating a widespread service incident impacting Exchange Online connectivity globally. Customer guidance: Until Microsoft resolves the issue, customers experiencing problems contacting LIMA via email should use the phone support route. This will ensure support requests can still be raised and handled while email services are disrupted. If you require assistance with an unrelated issue while email services are disrupted, please call our Service desk in hours on 0345 345 9110, for any Priority 1 issues occurring out of hours, please continue to follow our standard out-of-hours process using this same number and selecting option 1. We are closely monitoring Microsoft’s official remediation updates and will post further status changes here once the service has been fully restored.
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