LIKE MAGIC Outage History

LIKE MAGIC degraded · 1 active incident View live status →

LIKE MAGIC had 27 outages in the last 2 years totaling 154h 50m of downtime — averaging 1.1 incidents per month.

There were 27 LIKE MAGIC outages since September 23, 2024 totaling 154h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.likemagic.tech

Critical August 27, 2026

Apaleo API Issues

Detected by Pingoru
Aug 27, 2026, 02:13 PM UTC
Resolved
Aug 27, 2026, 02:57 PM UTC
Duration
44m
Affected: Apaleo
Timeline · 5 updates
  1. investigating Aug 27, 2026, 02:13 PM UTC

    Apaleo reported an issue with their API: https://status.apaleo.com

  2. investigating Aug 27, 2026, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 27, 2026, 02:22 PM UTC

    Apaleo is currently not sending any webhooks anymore. This lead to wrong states at LIKE MAGIC. Guest will have troubles do a checkin or access keys.

  4. monitoring Aug 27, 2026, 02:39 PM UTC

    Apaleo should have fixed the issue by now. We are seeing more and more webhooks flowing in. The reservations should get updated now

  5. resolved Aug 27, 2026, 02:57 PM UTC

    We are working through the backlog of webhook events. LIKE MAGIC should again work as expected

Read the full incident report →

Critical June 12, 2026

WhatsApp message delivery issues

Detected by Pingoru
Jun 12, 2026, 02:18 PM UTC
Resolved
Jun 12, 2026, 06:23 PM UTC
Duration
4h 4m
Affected: Bird
Timeline · 4 updates
  1. identified Jun 12, 2026, 02:18 PM UTC

    Bird has published an incident: https://status.bird.com/incidents/w44ynww8vtjj Currently WhatsApp message cannot be delivered.

  2. identified Jun 12, 2026, 03:47 PM UTC

    Issue originates from Meta: https://metastatus.com/whatsapp-business-api

  3. monitoring Jun 12, 2026, 06:20 PM UTC

    Meta seams to have fixed the issue

  4. resolved Jun 12, 2026, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Task Due Notifications Unavailable

Detected by Pingoru
Mar 17, 2026, 05:28 AM UTC
Resolved
Mar 17, 2026, 08:33 AM UTC
Duration
3h 4m
Affected: Backoffice
Timeline · 3 updates
  1. investigating Mar 17, 2026, 05:28 AM UTC

    Task due notifications are currently not being sent from Backoffice. Users will not receive reminders for upcoming or overdue tasks. All other Backoffice functionality remains operational, including task creation, viewing and management. We are actively investigating and working to restore notifications.

  2. monitoring Mar 17, 2026, 07:39 AM UTC

    A fix has been deployed and task due notifications are working again. We are monitoring to ensure stability.

  3. resolved Mar 17, 2026, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Mews Outage

Detected by Pingoru
Dec 05, 2025, 09:05 AM UTC
Resolved
Dec 05, 2025, 12:22 PM UTC
Duration
3h 16m
Affected: Mews
Timeline · 4 updates
  1. identified Dec 05, 2025, 09:05 AM UTC

    https://status.mews.com/

  2. identified Dec 05, 2025, 09:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 05, 2025, 09:38 AM UTC

    Seams Cloudflare has fixed their issue

  4. resolved Dec 05, 2025, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 20, 2025

Elevated Häfele API Errors

Detected by Pingoru
Nov 20, 2025, 05:57 PM UTC
Resolved
Nov 21, 2025, 01:32 PM UTC
Duration
19h 34m
Affected: Häfele
Timeline · 6 updates
  1. investigating Nov 20, 2025, 05:57 PM UTC

    We're experiencing an elevated level of API errors against Häfele and have informed them.

  2. investigating Nov 21, 2025, 04:40 AM UTC

    We continue to see a high level of errors from Häfele

  3. identified Nov 21, 2025, 09:06 AM UTC

    A fix is in place and its currently monitored to see if this resolves the issues

  4. monitoring Nov 21, 2025, 09:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 21, 2025, 09:20 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 21, 2025, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Elevated Häfele Errors

Detected by Pingoru
Nov 14, 2025, 02:42 PM UTC
Resolved
Nov 14, 2025, 04:29 PM UTC
Duration
1h 47m
Affected: Häfele
Timeline · 3 updates
  1. investigating Nov 14, 2025, 02:42 PM UTC

    We're experiencing an elevated level of Häfele errors and have informed Häfele to look into it. Possible impact: - Door opening not working - Encoding of key cards

  2. monitoring Nov 14, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Post-Incident Update

Detected by Pingoru
Oct 01, 2025, 01:08 PM UTC
Resolved
Oct 01, 2025, 01:58 PM UTC
Duration
49m
Affected: Guest JourneyApaleoBackoffice
Timeline · 2 updates
  1. investigating Oct 01, 2025, 01:08 PM UTC

    The incident at apaleo (https://status.apaleo.com/) has been resolved. Our connection is stable again, and we are currently processing the backlog of events from the past 3 hours. During this catch-up phase, you may experience some delays until all queued events are fully processed. We expect the system to return to normal shortly, and we will confirm once processing is fully up to date.

  2. resolved Oct 01, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2025

Apaleo not available

Detected by Pingoru
Oct 01, 2025, 10:09 AM UTC
Resolved
Oct 01, 2025, 12:16 PM UTC
Duration
2h 6m
Affected: Apaleo
Timeline · 4 updates
  1. investigating Oct 01, 2025, 09:08 AM UTC

    We are currently experiencing an outage with the connection to apaleo. At the moment, no data can be retrieved and no updates can be processed. For live updates on the incident, please refer to the apaleo status page: https://status.apaleo.com. We will provide further information as it becomes available.

  2. investigating Oct 01, 2025, 10:09 AM UTC

    The outage with apaleo is still ongoing. We continue to be unable to retrieve or update any data. You can follow the latest status directly here: https://status.apaleo.com.

  3. monitoring Oct 01, 2025, 11:24 AM UTC

    The connection to apaleo has been restored. Data retrieval and updates are working again. We are continuing to monitor the situation closely to ensure everything remains stable. For reference, you can still check the official status page here: https://status.apaleo.com.

  4. resolved Oct 01, 2025, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2025

Performance Degradation – Database

Detected by Pingoru
Sep 16, 2025, 06:21 PM UTC
Resolved
Sep 17, 2025, 01:03 AM UTC
Duration
6h 42m
Affected: Guest JourneyBackofficeLIKE MAGIC API
Timeline · 2 updates
  1. investigating Sep 16, 2025, 06:21 PM UTC

    We are currently experiencing decreased performance on our database. This may cause slower response times for some users. Our team has identified the cause and is working on remediation to restore normal performance.

  2. resolved Sep 17, 2025, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 13, 2025

SaltoKS not working

Detected by Pingoru
Jun 13, 2025, 11:28 AM UTC
Resolved
Jun 13, 2025, 12:03 PM UTC
Duration
35m
Affected: Salto KS
Timeline · 4 updates
  1. investigating Jun 13, 2025, 11:28 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 13, 2025, 11:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 13, 2025, 11:51 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 13, 2025, 12:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 19, 2025

Opera Frankfurt down

Detected by Pingoru
May 19, 2025, 09:04 AM UTC
Resolved
May 19, 2025, 03:32 PM UTC
Duration
6h 28m
Affected: Opera Cloud
Timeline · 4 updates
  1. investigating May 19, 2025, 09:04 AM UTC

    OHIP is down for the Frankfurt Data Center. Other locations are NOT impacted

  2. monitoring May 19, 2025, 10:34 AM UTC

    Opera tells us, that OHIP should be back now

  3. identified May 19, 2025, 10:50 AM UTC

    The issue is still persisting

  4. resolved May 19, 2025, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2025

Mews Downgraded Performance

Detected by Pingoru
Apr 24, 2025, 06:17 AM UTC
Resolved
Apr 24, 2025, 06:27 AM UTC
Duration
9m
Affected: Mews
Timeline · 2 updates
  1. identified Apr 24, 2025, 06:17 AM UTC

    Mews Downgraded Performance: https://status.mews.com/incidents/fssmbqn2gsp4

  2. resolved Apr 24, 2025, 06:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 24, 2025

SaltoKS Outage

Detected by Pingoru
Apr 24, 2025, 06:14 AM UTC
Resolved
Apr 25, 2025, 03:05 AM UTC
Duration
20h 50m
Affected: Salto KS
Timeline · 2 updates
  1. identified Apr 24, 2025, 06:14 AM UTC

    SaltoKS has a major incident: https://status.saltoks.com

  2. resolved Apr 25, 2025, 03:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 22, 2025

Payment Issues

Detected by Pingoru
Apr 22, 2025, 11:01 AM UTC
Resolved
Apr 24, 2025, 06:59 PM UTC
Duration
2d 7h
Affected: Guest JourneyAdyen
Timeline · 6 updates
  1. investigating Apr 22, 2025, 11:01 AM UTC

    We are currently investigating reports of payment issues. At this time, we are not observing elevated error rates on our end. It appears the issues may be related to guests using outdated versions of the guest app. If guests are experiencing problems, please ask them to refresh their webpage. We will provide another update within the next 2 hours. Thank you for your patience.

  2. investigating Apr 22, 2025, 12:55 PM UTC

    There was a DDoS on Adyen which may explains certain challenges faced around payments. Read more here: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025#what-did-we-do

  3. monitoring Apr 22, 2025, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Apr 23, 2025, 12:48 PM UTC

    We further identified an issue related to guests with an account an stored payment methods. We working towards a solution for this.

  5. monitoring Apr 23, 2025, 04:31 PM UTC

    A final fix has been implemented to ensure a smooth payment flow for all constellations.

  6. resolved Apr 24, 2025, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2025

Opera Cloud delayed events

Detected by Pingoru
Apr 08, 2025, 10:57 AM UTC
Resolved
Apr 08, 2025, 11:40 AM UTC
Duration
42m
Affected: BackofficeOpera Cloud
Timeline · 4 updates
  1. investigating Apr 08, 2025, 10:57 AM UTC

    We are currently investigating this issue.

  2. identified Apr 08, 2025, 10:58 AM UTC

    Opera Cloud reissued credentials due to high load of our app. Restoring the connection now

  3. monitoring Apr 08, 2025, 11:06 AM UTC

    The integration has been restored and missing events are being reprocessed.

  4. resolved Apr 08, 2025, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2025

Apaleo Event Processing

Detected by Pingoru
Mar 13, 2025, 10:10 AM UTC
Resolved
Mar 13, 2025, 02:00 PM UTC
Duration
3h 49m
Affected: Apaleo
Timeline · 3 updates
  1. investigating Mar 13, 2025, 10:10 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 13, 2025, 10:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2025, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 12, 2024

Opera connection down

Detected by Pingoru
Dec 12, 2024, 11:08 AM UTC
Resolved
Dec 12, 2024, 12:12 PM UTC
Duration
1h 4m
Affected: Opera Cloud
Timeline · 3 updates
  1. investigating Dec 12, 2024, 11:08 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 12, 2024, 11:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2024, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2024

Salto KS cloud service degraded

Detected by Pingoru
Dec 05, 2024, 05:34 AM UTC
Resolved
Dec 05, 2024, 12:10 PM UTC
Duration
6h 35m
Affected: Salto KS
Timeline · 2 updates
  1. investigating Dec 05, 2024, 05:34 AM UTC

    Salto KS reported a major incident. See https://status.saltoks.com/

  2. resolved Dec 05, 2024, 12:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 22, 2024

Messaging Attachments

Detected by Pingoru
Nov 22, 2024, 09:58 AM UTC
Resolved
Nov 22, 2024, 01:00 PM UTC
Duration
3h 1m
Affected: Backoffice
Timeline · 3 updates
  1. investigating Nov 22, 2024, 09:58 AM UTC

    We received reports that user are unable to send attachments. We are investigating it.

  2. monitoring Nov 22, 2024, 10:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 22, 2024, 01:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2024

Mews Partial Outage

Detected by Pingoru
Nov 17, 2024, 11:13 AM UTC
Resolved
Nov 17, 2024, 07:32 PM UTC
Duration
8h 19m
Affected: Mews
Timeline · 2 updates
  1. investigating Nov 17, 2024, 11:13 AM UTC

    See Mews Status Page for further information https://status.mews.com/

  2. resolved Nov 17, 2024, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2024

Unified Inbox Failure

Detected by Pingoru
Oct 29, 2024, 02:10 PM UTC
Resolved
Oct 29, 2024, 03:32 PM UTC
Duration
1h 21m
Affected: Backoffice
Timeline · 3 updates
  1. investigating Oct 29, 2024, 02:10 PM UTC

    We currently have an incident on Unified Inbox and working on a fix.

  2. monitoring Oct 29, 2024, 03:19 PM UTC

    Unified Messagin Inbox is back online and we are monitoring it.

  3. resolved Oct 29, 2024, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 16, 2024

MyStay displays 404

Detected by Pingoru
Oct 16, 2024, 01:32 PM UTC
Resolved
Oct 16, 2024, 01:39 PM UTC
Duration
6m
Affected: Guest Journey
Timeline · 2 updates
  1. identified Oct 16, 2024, 01:32 PM UTC

    We identified an issue that for certain reservations a 404 is displayed on MyStay. A fix will be in place shortly

  2. resolved Oct 16, 2024, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 14, 2024

Unable to open doors / create key card

Detected by Pingoru
Oct 14, 2024, 06:00 PM UTC
Resolved
Oct 14, 2024, 06:18 PM UTC
Duration
17m
Affected: Häfele
Timeline · 3 updates
  1. investigating Oct 14, 2024, 06:00 PM UTC

    We are receiving issues of Häfele issues. We reached out to Häfele for further updates

  2. monitoring Oct 14, 2024, 06:10 PM UTC

    The service has stabilised but we are monitoring the siutation

  3. resolved Oct 14, 2024, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2024

Mews Connector API partial outage

Detected by Pingoru
Oct 08, 2024, 10:27 AM UTC
Resolved
Oct 08, 2024, 10:45 AM UTC
Duration
17m
Affected: Mews
Timeline · 2 updates
  1. investigating Oct 08, 2024, 10:27 AM UTC

    Mews Connector API partial outage API Response from Mews Something went wrong on our end. Our team has been notified and is working to fix the issue. Please try again later. If the problem persists, feel free to contact our support team for assistance.

  2. resolved Oct 08, 2024, 10:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 7, 2024

Unable to open doors through SaltoKS

Detected by Pingoru
Oct 07, 2024, 05:32 AM UTC
Resolved
Oct 07, 2024, 08:35 AM UTC
Duration
3h 3m
Affected: Salto KS
Timeline · 5 updates
  1. investigating Oct 07, 2024, 05:32 AM UTC

    We informed SaltoKS about this issue.

  2. investigating Oct 07, 2024, 05:49 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 07, 2024, 07:04 AM UTC

    The issue was accepted by Salto KS and posted on their status page https://status.saltoks.com/

  4. monitoring Oct 07, 2024, 07:25 AM UTC

    Salto KS resolved the issue https://status.saltoks.com/incidents/237381 and monitors the fix

  5. resolved Oct 07, 2024, 08:35 AM UTC

    This incident has been resolved.

Read the full incident report →