LIKE MAGIC incident

Performance Degradation – Database

Minor Resolved View vendor source →

LIKE MAGIC experienced a minor incident on September 16, 2025 affecting Guest Journey and Backoffice and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 06:21 PM UTC
Resolved
Sep 17, 2025, 01:03 AM UTC
Duration
6h 42m
Detected by Pingoru
Sep 16, 2025, 06:21 PM UTC

Affected components

Guest JourneyBackofficeLIKE MAGIC API

Update timeline

  1. investigating Sep 16, 2025, 06:21 PM UTC

    We are currently experiencing decreased performance on our database. This may cause slower response times for some users. Our team has identified the cause and is working on remediation to restore normal performance.

  2. resolved Sep 17, 2025, 01:03 AM UTC

    This incident has been resolved.