LIKE MAGIC experienced a critical incident on August 27, 2026 affecting Apaleo, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Apaleo
Update timeline
- investigating Aug 27, 2026, 02:13 PM UTC
Apaleo reported an issue with their API: https://status.apaleo.com
- investigating Aug 27, 2026, 02:18 PM UTC
We are continuing to investigate this issue.
- identified Aug 27, 2026, 02:22 PM UTC
Apaleo is currently not sending any webhooks anymore. This lead to wrong states at LIKE MAGIC. Guest will have troubles do a checkin or access keys.
- monitoring Aug 27, 2026, 02:39 PM UTC
Apaleo should have fixed the issue by now. We are seeing more and more webhooks flowing in. The reservations should get updated now
- resolved Aug 27, 2026, 02:57 PM UTC
We are working through the backlog of webhook events. LIKE MAGIC should again work as expected