LIKE MAGIC had 28 outages in the last 2 years totaling 161h 15m of downtime — averaging 1.2 incidents per month.
There were 28 LIKE MAGIC outages since September 23, 2024 totaling 161h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
Potential Issue with Salto KS PIN https://status.saltoks.com/incidents/395027#activity-id-822252
This incident has been resolved.
Apaleo reported an issue with their API: https://status.apaleo.com
We are continuing to investigate this issue.
Apaleo is currently not sending any webhooks anymore. This lead to wrong states at LIKE MAGIC. Guest will have troubles do a checkin or access keys.
Apaleo should have fixed the issue by now. We are seeing more and more webhooks flowing in. The reservations should get updated now
We are working through the backlog of webhook events. LIKE MAGIC should again work as expected
Bird has published an incident: https://status.bird.com/incidents/w44ynww8vtjj Currently WhatsApp message cannot be delivered.
Issue originates from Meta: https://metastatus.com/whatsapp-business-api
Meta seams to have fixed the issue
This incident has been resolved.
Task due notifications are currently not being sent from Backoffice. Users will not receive reminders for upcoming or overdue tasks. All other Backoffice functionality remains operational, including task creation, viewing and management. We are actively investigating and working to restore notifications.
A fix has been deployed and task due notifications are working again. We are monitoring to ensure stability.
This incident has been resolved.
https://status.mews.com/
We are continuing to work on a fix for this issue.
Seams Cloudflare has fixed their issue
This incident has been resolved.
We're experiencing an elevated level of API errors against Häfele and have informed them.
We continue to see a high level of errors from Häfele
A fix is in place and its currently monitored to see if this resolves the issues
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're experiencing an elevated level of Häfele errors and have informed Häfele to look into it. Possible impact: - Door opening not working - Encoding of key cards
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The incident at apaleo (https://status.apaleo.com/) has been resolved. Our connection is stable again, and we are currently processing the backlog of events from the past 3 hours. During this catch-up phase, you may experience some delays until all queued events are fully processed. We expect the system to return to normal shortly, and we will confirm once processing is fully up to date.
This incident has been resolved.
We are currently experiencing an outage with the connection to apaleo. At the moment, no data can be retrieved and no updates can be processed. For live updates on the incident, please refer to the apaleo status page: https://status.apaleo.com. We will provide further information as it becomes available.
The outage with apaleo is still ongoing. We continue to be unable to retrieve or update any data. You can follow the latest status directly here: https://status.apaleo.com.
The connection to apaleo has been restored. Data retrieval and updates are working again. We are continuing to monitor the situation closely to ensure everything remains stable. For reference, you can still check the official status page here: https://status.apaleo.com.
This incident has been resolved.
We are currently experiencing decreased performance on our database. This may cause slower response times for some users. Our team has identified the cause and is working on remediation to restore normal performance.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
OHIP is down for the Frankfurt Data Center. Other locations are NOT impacted
Opera tells us, that OHIP should be back now
The issue is still persisting
This incident has been resolved.
Mews Downgraded Performance: https://status.mews.com/incidents/fssmbqn2gsp4
This incident has been resolved.
SaltoKS has a major incident: https://status.saltoks.com
This incident has been resolved.
We are currently investigating reports of payment issues. At this time, we are not observing elevated error rates on our end. It appears the issues may be related to guests using outdated versions of the guest app. If guests are experiencing problems, please ask them to refresh their webpage. We will provide another update within the next 2 hours. Thank you for your patience.
There was a DDoS on Adyen which may explains certain challenges faced around payments. Read more here: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025#what-did-we-do
A fix has been implemented and we are monitoring the results.
We further identified an issue related to guests with an account an stored payment methods. We working towards a solution for this.
A final fix has been implemented to ensure a smooth payment flow for all constellations.
This incident has been resolved.
We are currently investigating this issue.
Opera Cloud reissued credentials due to high load of our app. Restoring the connection now
The integration has been restored and missing events are being reprocessed.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Salto KS reported a major incident. See https://status.saltoks.com/
This incident has been resolved.
We received reports that user are unable to send attachments. We are investigating it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
See Mews Status Page for further information https://status.mews.com/
This incident has been resolved.
We currently have an incident on Unified Inbox and working on a fix.
Unified Messagin Inbox is back online and we are monitoring it.
This incident has been resolved.
We identified an issue that for certain reservations a 404 is displayed on MyStay. A fix will be in place shortly
This incident has been resolved.
We are receiving issues of Häfele issues. We reached out to Häfele for further updates
The service has stabilised but we are monitoring the siutation
This incident has been resolved.
Mews Connector API partial outage API Response from Mews Something went wrong on our end. Our team has been notified and is working to fix the issue. Please try again later. If the problem persists, feel free to contact our support team for assistance.
This incident has been resolved.