Lightico Outage History

We are writing to inform you of two upcoming changes to Lightico's Salesforce integration. Both changes are driven by Salesforce's evolving security requirements. Please review the full details [in our knowledge base article](https://knowledge.lightico.com/docs/important-updates-to-lightico-s-salesforce-integration-june-2026). A brief summary is below. 1. Change 1 – OAuth Security Controls | 23 June 2026, 6:00 AM UTC | **No action required** 2. Change 2 – Upgrade to the Latest Lightico for Salesforce App | Deprecation deadline: 30 September 2026 | **Action required** For assistance with the upgrade or any questions, please reach out to your Customer Success Manager or contact Lightico Support. Full details, including upgrade steps and timelines, are available in the knowledge base article linked above. Thank you for your continued partnership.

As part of our commitment to delivering reliable, stable operations, we’re introducing an infrastructure enhancement to further strengthen the performance and availability of Lightico platform services. Starting August 15, 2026, API throughput limiting will be enabled across all production environments. This update is designed to enhance overall system stability and availability. No impact is expected to your current usage. If you are using the Lightico Public API, we recommend reviewing the following article for additional context and best practices: https://knowledge.lightico.com/docs/api-throughput-limiting-what-it-is-and-what-to-expect If you access Lightico through the standalone product, this update does not apply to you. As always, our team is here to support you. If you have any questions or would like to discuss your specific usage, please don’t hesitate to reach out. Thank you for your continued partnership, The Lightico Team

We are currently investigating an issue impacting some services on Lightico EU5. We will update again in 30 minutes.

We are writing to inform you of an ongoing incident affecting some Lightico vSuite services hosted in our UK data centre, which began at 20:41 on 23 June 2026. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Impacted (under active recovery) • DCP (EU5) — Impacted (under active recovery) Our teams are actively working to restore the remaining affected services. We will provide a further update within 30 minutes. We apologise for any disruption this may cause and appreciate your patience. Lightico Support Team

We are seeing improvement to the previously reported incident. File uploads in vDoc2 are now completing successfully. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Restored ✓. Monitoring for stability. • DCP (EU5) — Under active recovery Our teams continue to monitor all services closely to ensure full stability. We will provide a further update shortly. We appreciate your patience throughout this incident. Lightico Support Team

We are currently investigating an incident affecting services on Lightico Sandbox EU environment. Our engineering team is actively investigating the issue. Further updates will be posted here as they become available.

The service disruption affecting the Lightico Sandbox EU environment has been mitigated and the platform is fully operational.

We are currently investigating reports of intermittent agent login failures on Lightico EU4 / EU1 environments. We will update again within an hour or earlier if a resolution is available. Thank you for your patience.

We have identified an issue impacting some users attempting to login using direct login to Lightico. We will be performing an emergency change to resolve the issue. The emergency change is not expected to impact any users who are already logged into Lightico.

We have now deployed the emergency change and accept direct login to be working for all users. We will keep this event open for monitoring for an additional 30 minutes.