Lightico Outage History

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Lightico had 4 outages in the last 2 years totaling 4h 15m of downtime — averaging 0.2 incidents per month.

There were 4 Lightico outages since April 24, 2026 totaling 4h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lightico.com

Major June 16, 2026

Lightico Sandbox EU Service Disruption

Detected by Pingoru
Jun 16, 2026, 06:50 AM UTC
Resolved
Jun 16, 2026, 07:42 AM UTC
Duration
51m
Timeline · 3 updates
  1. investigating Jun 16, 2026, 06:50 AM UTC

    We are currently investigating an incident affecting services on Lightico Sandbox EU environment. Our engineering team is actively investigating the issue. Further updates will be posted here as they become available.

  2. investigating Jun 16, 2026, 07:24 AM UTC

    The service disruption affecting the Lightico Sandbox EU environment has been mitigated and the platform is fully operational.

  3. resolved Jun 16, 2026, 07:42 AM UTC

    We've now resolved the incident. Thank you for your patience.

Read the full incident report →

Major June 14, 2026

Intermittent Login Issues

Detected by Pingoru
Jun 14, 2026, 08:22 AM UTC
Resolved
Jun 14, 2026, 10:45 AM UTC
Duration
2h 22m
Timeline · 4 updates
  1. investigating Jun 14, 2026, 08:22 AM UTC

    We are currently investigating reports of intermittent agent login failures on Lightico EU4 / EU1 environments. We will update again within an hour or earlier if a resolution is available. Thank you for your patience.

  2. investigating Jun 14, 2026, 09:45 AM UTC

    We have identified an issue impacting some users attempting to login using direct login to Lightico. We will be performing an emergency change to resolve the issue. The emergency change is not expected to impact any users who are already logged into Lightico.

  3. investigating Jun 14, 2026, 09:49 AM UTC

    We have now deployed the emergency change and accept direct login to be working for all users. We will keep this event open for monitoring for an additional 30 minutes.

  4. resolved Jun 14, 2026, 10:45 AM UTC

    We've now resolved the incident. Thank you for your patience.

Read the full incident report →

Major May 31, 2026

Login errors reported for agent desktop users

Detected by Pingoru
May 31, 2026, 06:58 AM UTC
Resolved
May 31, 2026, 07:29 AM UTC
Duration
31m
Timeline · 1 update
  1. resolved Jun 01, 2026, 03:55 PM UTC

    Users attempting to log in via https://login.lightico.com (Agent Desktop) are experiencing login errors. Please note that integration/API access is not affected.

Read the full incident report →