Lightico incident

Lightico Login URL -Login options not displayed as expected for North America users

Major Resolved View vendor source →

Lightico experienced a major incident on August 16, 2026, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2026, 11:45 AM UTC
Resolved
Aug 16, 2026, 01:13 PM UTC
Duration
1h 28m
Detected by Pingoru
Aug 16, 2026, 11:45 AM UTC

Update timeline

  1. investigating Aug 16, 2026, 11:45 AM UTC

    Lightico is investigating this issue impacting users attempting to login to North American profile. We will update further on this issue in the next 30 minutes.

  2. investigating Aug 16, 2026, 12:21 PM UTC

    The issues impacting the NA1 login service have been identified and corrections are now taking place to resolve the issue. We will update further on the resolution progress within the next 30 minutes.

  3. investigating Aug 16, 2026, 12:50 PM UTC

    Login via the Lightico url is now as expected. Lightico will continue to monitor the environment for stability.

  4. resolved Aug 16, 2026, 01:13 PM UTC

    We've now resolved the incident. Thank you for your patience.