Lightico experienced a major incident on June 24, 2026, lasting 9h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 24, 2026, 06:44 AM UTC
We are writing to inform you of an ongoing incident affecting some Lightico vSuite services hosted in our UK data centre, which began at 20:41 on 23 June 2026. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Impacted (under active recovery) • DCP (EU5) — Impacted (under active recovery) Our teams are actively working to restore the remaining affected services. We will provide a further update within 30 minutes. We apologise for any disruption this may cause and appreciate your patience. Lightico Support Team
- investigating Jun 24, 2026, 07:10 AM UTC
We are seeing improvement to the previously reported incident. File uploads in vDoc2 are now completing successfully. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Restored ✓. Monitoring for stability. • DCP (EU5) — Under active recovery Our teams continue to monitor all services closely to ensure full stability. We will provide a further update shortly. We appreciate your patience throughout this incident. Lightico Support Team
- resolved Jun 24, 2026, 03:46 PM UTC
All services are confirmed to be fully restored, and we are now resolving this incident. If you continue to experience any issues, please contact our support team and we will assist you promptly. Thank you for your patience throughout this incident. Lightico Support Team