Lightico is currently experiencing a major incident, which began 5h ago. The vendor's full update timeline is below.
Update timeline
- investigating Jun 24, 2026, 06:44 AM UTC
We are writing to inform you of an ongoing incident affecting some Lightico vSuite services hosted in our UK data centre, which began at 20:41 on 23 June 2026. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Impacted (under active recovery) • DCP (EU5) — Impacted (under active recovery) Our teams are actively working to restore the remaining affected services. We will provide a further update within 30 minutes. We apologise for any disruption this may cause and appreciate your patience. Lightico Support Team
- investigating Jun 24, 2026, 07:10 AM UTC
We are seeing improvement to the previously reported incident. File uploads in vDoc2 are now completing successfully. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Restored ✓. Monitoring for stability. • DCP (EU5) — Under active recovery Our teams continue to monitor all services closely to ensure full stability. We will provide a further update shortly. We appreciate your patience throughout this incident. Lightico Support Team