Lightfoot Outage History

There were 3 Lightfoot outages since March 16, 2026 totaling 212h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lightfoot.co.uk

Notice April 27, 2026

Fleet Portal failure following login

Detected by Pingoru: Apr 27, 2026, 02:48 PM UTC
Resolved: Apr 29, 2026, 10:29 AM UTC
Duration: 1d 19h

Affected: Fleet Management Portal (my.lightfoot.co.uk)

Timeline · 9 updates

identified Apr 27, 2026, 02:48 PM UTC

Some users have reported a failure on the Fleet Portal following login. This was observed following a live deployment (v73.0.0). This deployment has been reverted. We have identified the cause and are currently investigating a fix to re-apply v73.0.0
identified Apr 27, 2026, 04:22 PM UTC

We have implemented a fix for the original login issue and are continuning to test with the aim of re-releasing on Tuesday 28th April.
identified Apr 28, 2026, 10:22 AM UTC

The fix for version v73.0.0 will be applied at 11:30am this morning. The team will continue to monitor post deployment.
monitoring Apr 28, 2026, 10:41 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 28, 2026, 11:55 AM UTC

Following the re-release of v73.0.0 we've had a small number of reports of users still experience issues. We are continuing to monitor the situation.
monitoring Apr 28, 2026, 01:56 PM UTC

Following further login issues we can reverting v73.0.0 to investigate
monitoring Apr 28, 2026, 03:58 PM UTC

We are continuing to monitor following resolution of login issues.
monitoring Apr 29, 2026, 08:24 AM UTC

The Fleet Portal authentication appears to be continuing to work as expected this morning. We will continue to monitor through the morning.
resolved Apr 29, 2026, 10:29 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Diminished access to some areas of Fleet Portal

Detected by Pingoru: Apr 15, 2026, 10:52 AM UTC
Resolved: Apr 15, 2026, 01:29 PM UTC
Duration: 2h 37m

Affected: Fleet Management Portal (my.lightfoot.co.uk)

Timeline · 3 updates

investigating Apr 15, 2026, 10:52 AM UTC

We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.
monitoring Apr 15, 2026, 12:20 PM UTC

A fix has been implemented and we are monitoring
resolved Apr 15, 2026, 01:29 PM UTC

This incident has now been resolved.

Read the full incident report →

Major March 16, 2026

Performance Issues

Detected by Pingoru: Mar 16, 2026, 07:36 PM UTC
Resolved: Mar 23, 2026, 06:13 PM UTC
Duration: 6d 22h

Affected: Fleet Management Portal (my.lightfoot.co.uk)Driver Mobile App

Timeline · 12 updates

investigating Mar 16, 2026, 07:50 AM UTC

We are currently investigating performance issues reported when accessing some parts of the Fleet Portal.
identified Mar 16, 2026, 04:17 PM UTC

At 6pm, Monday 16th March we will need to restart a service affecting access to the Lightfoot portal. There will be no access for approximately 10 minutes during this time.
identified Mar 17, 2026, 11:20 AM UTC

The restart was successful, and services have improved. We're continuing to investigate delays in data availability.
identified Mar 17, 2026, 11:30 AM UTC

There are ongoing delays affecting data availability in the Lightfoot portal. As a result, tracking data for some vehicles is currently unavailable for both today and yesterday. No data has been lost — all information is queued, and the system will work through the backlog. We will continue to provide updates as the situation progresses.
identified Mar 17, 2026, 12:35 PM UTC

We’ve enhanced the system that is handling the backlog and are now seeing a noticeable improvement in the speed at which items are being processed. We'll continue to update on progress.
identified Mar 17, 2026, 02:41 PM UTC

The system continues to work through the backlog at pace. We are continually monitoring performance.
identified Mar 17, 2026, 07:33 PM UTC

We're aware of the issue and monitoring actively. Some users may still see degraded performance or missing data while the platform recovers.
identified Mar 18, 2026, 10:03 AM UTC

Services have been continuing to recover overnight, with the historical data backlog catching up. Some services remain degraded, meaning that some users will experience issues with Live Tracking, and email Reporting. We will update on progress throughout the day.
monitoring Mar 18, 2026, 02:47 PM UTC

We are seeing improved service across our application, with both Live and historical Tracking fully available. The team are monitoring the system performance and continuing to make improvements.
monitoring Mar 19, 2026, 09:11 AM UTC

Overnight, some minor defects were detected in the Email Reporting service, resulting in some missing reports and some being sent with incorrect data. We've corrected this, and we're identifying which reports were affected.
monitoring Mar 23, 2026, 11:37 AM UTC

We are currently experiencing degraded performance, which may result in slower page load times for some users. Our team is investigating and working to restore normal service as quickly as possible.
resolved Mar 27, 2026, 02:38 PM UTC

This incident has been resolved.

Read the full incident report →

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