Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on May 16, 2025 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 10:00 AM UTC
Resolved
May 16, 2025, 01:11 PM UTC
Duration
3h 10m
Detected by Pingoru
May 16, 2025, 10:00 AM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)

Update timeline

  1. identified May 16, 2025, 11:34 AM UTC

    We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring May 16, 2025, 11:35 AM UTC

    The systems are catching up and processing the data backlog. We're continuing to monitor closely.

  3. resolved May 16, 2025, 01:11 PM UTC

    The backlog has fully cleared, and all systems are performing normally. Please accept our apologies for any inconvenience caused during this period.