Lightfoot Outage History

Started Oct 07, 2026, 08:19 AM UTC· resolved Oct 07, 2026, 09:15 AM UTC

1. investigating Oct 07, 2026, 08:19 AM UTC

   We are currently investigating this issue. Following planning infrastructure maintenance access to the Lightfoot fleet portal has been affected. Some customers may not be able to access the portal site at my.lightfoot.co.uk. The infrastructure team are actively working on this issue.

2. monitoring Oct 07, 2026, 08:28 AM UTC

   Services are back up and running. Teams are monitoring.

3. resolved Oct 07, 2026, 09:15 AM UTC

   This incident has been resolved.

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Started Sep 22, 2026, 02:52 PM UTC· resolved Sep 24, 2026, 07:46 AM UTC

1. investigating Sep 22, 2026, 02:52 PM UTC

   A cellular network outage is currently affecting data transmission from Lightfoot in-cab devices to our servers. Our network provider is investigating. As a result, some vehicle tracking information may be temporarily unavailable in the Fleet Management portal and other interfaces. No data will be lost — Lightfoot devices store data onboard and will automatically transmit it to our servers once connectivity is restored.

2. identified Sep 23, 2026, 07:01 AM UTC

   Our network provider has identified the issue and they are working towards to a resolution.

3. monitoring Sep 23, 2026, 03:07 PM UTC

   A fix has been deployed and we are now monitoring traffic levels.

4. resolved Sep 24, 2026, 07:46 AM UTC

   This incident has been resolved.

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Started Sep 14, 2026, 01:37 PM UTC· resolved Sep 15, 2026, 09:55 AM UTC

1. investigating Sep 14, 2026, 01:37 PM UTC

   Camera media events are currently unable to be retrieved. We're actively working to determine the source of the issue.

2. monitoring Sep 14, 2026, 03:01 PM UTC

   We've deployed a fix and will continue monitoring to confirm it works as expected.

3. monitoring Sep 14, 2026, 03:01 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Sep 15, 2026, 09:55 AM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 02:49 PM UTC· resolved Sep 11, 2026, 01:59 PM UTC

1. investigating Sep 08, 2026, 02:49 PM UTC

   Some roads with a 60 mph limit are showing incorrect speed limits for vans. This is causing vans to be incorrectly flagged as speeding.

2. monitoring Sep 09, 2026, 07:21 AM UTC

   We have identified that the issue is being caused by bad data being returned from a third party. In order to mitigate the issue we have deployed a temporary fix to our Overspeed processing whilst they investigate the issue.

3. resolved Sep 11, 2026, 01:59 PM UTC

   Following changes to our overspeed processing, we have seen a significant reduction in incorrectly flagged van overspeeds.

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Started Sep 04, 2026, 12:00 PM UTC· resolved Sep 07, 2026, 09:36 AM UTC

1. investigating Sep 04, 2026, 12:00 PM UTC

   We are currently observing an increase in signal loss events for some devices, caused by an intermittent connectivity issue in the cellular network layer. This is being investigated by our mobile network operators. As a result, some vehicle locations and statuses may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

2. monitoring Sep 07, 2026, 08:19 AM UTC

   Device data was flowing normally again over the weekend but we have had no official update from our third-party provider that this incident is resolved from their end. We are continuing to investigate.

3. resolved Sep 07, 2026, 09:36 AM UTC

   Normal operation has been confirmed. This issue will be marked as closed but we will continue to monitor this closely whilst working with our third-party network provider to understand the root cause.

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Started Aug 11, 2026, 08:09 AM UTC· resolved Aug 11, 2026, 10:06 AM UTC

1. identified Aug 11, 2026, 08:09 AM UTC

   The fleet portal is currently unavailable. We have identified the cause and are working to remedy the issue.

2. monitoring Aug 11, 2026, 08:33 AM UTC

   Fleet portal should now be available. The team are continuing to monitor.

3. resolved Aug 11, 2026, 10:06 AM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 09:15 AM UTC· resolved Aug 18, 2026, 02:24 PM UTC

1. investigating Aug 05, 2026, 09:15 AM UTC

   A number of customers have reported an increase in the display of 'Signal Lost' in the portal. Any vehicle that has been stationary for more than an hour will currently display as “signal lost”. This is a messaging error, not a platform issue. Data is still being captured in real time, and the portal display is correct in most cases. The exception is any vehicle that remains stationary for more than an hour, which will show as 'signal lost'. We are investigating this issue.

2. investigating Aug 05, 2026, 01:34 PM UTC

   The team are continuing to investigate this issue.

3. monitoring Aug 11, 2026, 08:08 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 18, 2026, 02:24 PM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 08:50 AM UTC· resolved Jun 18, 2026, 12:08 PM UTC

1. monitoring Jun 18, 2026, 08:50 AM UTC

   The Lightfoot portal experienced an outage this morning. We have now resolved the underlying cause and will continue to monitor the platform to ensure everything is working as expected. We apologise for any inconvenience caused.

2. resolved Jun 18, 2026, 12:08 PM UTC

   No further issues reported. Incident resolved.

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Started May 18, 2026, 04:37 PM UTC· resolved May 19, 2026, 10:27 AM UTC

1. identified May 18, 2026, 04:37 PM UTC

   We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.

2. monitoring May 19, 2026, 06:32 AM UTC

   The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning.

3. resolved May 19, 2026, 10:27 AM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 02:48 PM UTC· resolved Apr 29, 2026, 10:29 AM UTC

1. identified Apr 27, 2026, 02:48 PM UTC

   Some users have reported a failure on the Fleet Portal following login. This was observed following a live deployment (v73.0.0). This deployment has been reverted. We have identified the cause and are currently investigating a fix to re-apply v73.0.0

2. identified Apr 27, 2026, 04:22 PM UTC

   We have implemented a fix for the original login issue and are continuning to test with the aim of re-releasing on Tuesday 28th April.

3. identified Apr 28, 2026, 10:22 AM UTC

   The fix for version v73.0.0 will be applied at 11:30am this morning. The team will continue to monitor post deployment.

4. monitoring Apr 28, 2026, 10:41 AM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Apr 28, 2026, 11:55 AM UTC

   Following the re-release of v73.0.0 we've had a small number of reports of users still experience issues. We are continuing to monitor the situation.

6. monitoring Apr 28, 2026, 01:56 PM UTC

   Following further login issues we can reverting v73.0.0 to investigate

7. monitoring Apr 28, 2026, 03:58 PM UTC

   We are continuing to monitor following resolution of login issues.

8. monitoring Apr 29, 2026, 08:24 AM UTC

   The Fleet Portal authentication appears to be continuing to work as expected this morning. We will continue to monitor through the morning.

9. resolved Apr 29, 2026, 10:29 AM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 10:52 AM UTC· resolved Apr 15, 2026, 01:29 PM UTC

1. investigating Apr 15, 2026, 10:52 AM UTC

   We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.

2. monitoring Apr 15, 2026, 12:20 PM UTC

   A fix has been implemented and we are monitoring

3. resolved Apr 15, 2026, 01:29 PM UTC

   This incident has now been resolved.

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Started Mar 16, 2026, 07:50 AM UTC· resolved Mar 23, 2026, 06:13 PM UTC

1. investigating Mar 16, 2026, 07:50 AM UTC

   We are currently investigating performance issues reported when accessing some parts of the Fleet Portal.

2. identified Mar 16, 2026, 04:17 PM UTC

   At 6pm, Monday 16th March we will need to restart a service affecting access to the Lightfoot portal. There will be no access for approximately 10 minutes during this time.

3. identified Mar 17, 2026, 11:20 AM UTC

   The restart was successful, and services have improved. We're continuing to investigate delays in data availability.

4. identified Mar 17, 2026, 11:30 AM UTC

   There are ongoing delays affecting data availability in the Lightfoot portal. As a result, tracking data for some vehicles is currently unavailable for both today and yesterday. No data has been lost — all information is queued, and the system will work through the backlog. We will continue to provide updates as the situation progresses.

5. identified Mar 17, 2026, 12:35 PM UTC

   We’ve enhanced the system that is handling the backlog and are now seeing a noticeable improvement in the speed at which items are being processed. We'll continue to update on progress.

6. identified Mar 17, 2026, 02:41 PM UTC

   The system continues to work through the backlog at pace. We are continually monitoring performance.

7. identified Mar 17, 2026, 07:33 PM UTC

   We're aware of the issue and monitoring actively. Some users may still see degraded performance or missing data while the platform recovers.

8. identified Mar 18, 2026, 10:03 AM UTC

   Services have been continuing to recover overnight, with the historical data backlog catching up. Some services remain degraded, meaning that some users will experience issues with Live Tracking, and email Reporting. We will update on progress throughout the day.

9. monitoring Mar 18, 2026, 02:47 PM UTC

   We are seeing improved service across our application, with both Live and historical Tracking fully available. The team are monitoring the system performance and continuing to make improvements.

10. monitoring Mar 19, 2026, 09:11 AM UTC

    Overnight, some minor defects were detected in the Email Reporting service, resulting in some missing reports and some being sent with incorrect data. We've corrected this, and we're identifying which reports were affected.

11. monitoring Mar 23, 2026, 11:37 AM UTC

    We are currently experiencing degraded performance, which may result in slower page load times for some users. Our team is investigating and working to restore normal service as quickly as possible.

12. resolved Mar 27, 2026, 02:38 PM UTC

    This incident has been resolved.

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Started Dec 08, 2025, 08:14 AM UTC· resolved Dec 10, 2025, 08:13 AM UTC

1. identified Dec 08, 2025, 08:14 AM UTC

   A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.

2. monitoring Dec 08, 2025, 11:53 AM UTC

   All reports delayed from this morning have been re-queued to run. The team will continue to monitor.

3. resolved Dec 10, 2025, 08:13 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 11:21 AM UTC· resolved Nov 24, 2025, 08:50 AM UTC

1. investigating Nov 18, 2025, 12:52 PM UTC

   We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.

2. investigating Nov 18, 2025, 02:13 PM UTC

   We are experiencing a drop in device traffic due to network provider intermittency (EE). As a result, some vehicle tracking information may be showing a delay of up to 20 minutes via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.

3. investigating Nov 20, 2025, 03:18 PM UTC

   We are investigating further network provider intermittency, which is resulting in an increase in "Signal Lost" vehicles on Tracking.

4. identified Nov 20, 2025, 04:58 PM UTC

   One of our mobile network providers has an undiagnosed network connectivity issue. As a result, some Lightfoot devices are unable to send data to the Lightfoot servers. The result of this is that some vehicles may show as 'Signal Lost' or have delayed tracking data. Lightfoot devices will continue to work in-vehicle, will retain their data, and will transmit this to our servers once network connectivity is restored. We apologise for any inconvenience this may cause.

5. identified Nov 21, 2025, 06:49 AM UTC

   The affected device population continues to experience degraded connectivity, unfortunately. We are working with the network provider to resolve this issue. Devices will continue to store data throughout this period. In-cab driver behaviour feedback is unaffected.

6. identified Nov 21, 2025, 11:13 AM UTC

   We are continuing to work closely with our network provider to address the connectivity issue affecting some devices. The network provider's engineers are working on the problem with the highest priority.

7. identified Nov 24, 2025, 08:47 AM UTC

   Our network service provider has identified the issue and implemented a successful fix, fully resolving the underlying fault. As devices reconnect, we are now receiving a high volume of previously delayed data. This is temporarily exceeding normal real-time processing levels, which may cause some disruption for customers as the backlog works its way through the system. While it’s too early to give a precise recovery time, we are not expecting full normal service today. However, we anticipate that the platform will stabilise overnight and into Saturday when traffic levels naturally reduce.

8. monitoring Nov 24, 2025, 08:50 AM UTC

   The data backlog has cleared, leading to normal operation from all devices. This situation continues to be monitored.

9. resolved Nov 24, 2025, 08:50 AM UTC

   This incident has been resolved.

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Started Nov 11, 2025, 09:19 AM UTC· resolved Nov 20, 2025, 03:53 PM UTC

1. identified Nov 11, 2025, 09:19 AM UTC

   Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.

2. monitoring Nov 12, 2025, 12:56 PM UTC

   A fix has been developed for this issue which is currently in testing.

3. monitoring Nov 17, 2025, 01:48 PM UTC

   The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.

4. resolved Nov 20, 2025, 03:53 PM UTC

   A mitigation for this issue was deployed into production today.

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Started Nov 07, 2025, 01:15 PM UTC· resolved Nov 11, 2025, 03:33 PM UTC

1. identified Nov 07, 2025, 01:15 PM UTC

   A new version of the Lightfoot Portal was released this morning, and as a result, some users have reported that they are experiencing display issues when loading the Dashboard. To resolve this issue, on your keyboard, hold down Ctrl and press F5. If you use a Mac, you'll need Cmd + Shift + R. We apologise for any inconvenience caused by this.

2. resolved Nov 12, 2025, 11:07 AM UTC

   A fix has been released, and this issue has now been resolved for all users.

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Started Oct 02, 2025, 08:58 AM UTC· resolved Oct 03, 2025, 11:54 AM UTC

1. monitoring Oct 02, 2025, 08:58 AM UTC

   Following a fleet portal release yesterday, a small number of users experienced errors in some parts of the portal. This was due to expired authentication tokens. The issue can be mitigated by logging out and back into the portal.

2. monitoring Oct 03, 2025, 06:58 AM UTC

   We are continuing to monitor, but have received no further reports of issues and expect to close this incident this morning.

3. resolved Oct 03, 2025, 11:54 AM UTC

   This incident has been resolved.

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Started Sep 15, 2025, 08:27 AM UTC· resolved Sep 16, 2025, 02:20 PM UTC

1. investigating Sep 15, 2025, 08:27 AM UTC

   We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.

2. monitoring Sep 15, 2025, 08:51 AM UTC

   A solution has been implemented, and performance has improved. We're continuing to monitor closely.

3. resolved Sep 18, 2025, 02:20 PM UTC

   This incident has been resolved.

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Started Jul 22, 2025, 08:40 AM UTC· resolved Jul 23, 2025, 08:10 AM UTC

1. investigating Jul 22, 2025, 08:40 AM UTC

   We are currently investigating an issue with the Fleet Management portal being intermittently unavailable. This will not affect the operation of Lightfoot devices in-cab or the collection of data.

2. monitoring Jul 22, 2025, 11:52 AM UTC

   Service has been restored, and we are continuing to monitor closely.

3. resolved Jul 23, 2025, 08:10 AM UTC

   This incident has been resolved.

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Started Apr 29, 2025, 02:37 PM UTC· resolved Jun 11, 2025, 11:17 AM UTC

1. investigating Apr 29, 2025, 02:37 PM UTC

   We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.

2. investigating May 13, 2025, 09:58 AM UTC

   We are continuing to investigate this issue.

3. identified May 13, 2025, 10:02 AM UTC

   We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused

4. identified May 19, 2025, 08:47 AM UTC

   We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused

5. identified May 19, 2025, 08:48 AM UTC

   We are continuing to work on a fix for this issue.

6. monitoring May 21, 2025, 08:12 AM UTC

   We've implemented solutions to these issues and have observed improved performance across our reporting system. The system is now behaving normally, but we continue monitoring it closely.

7. resolved Jun 17, 2025, 11:17 AM UTC

   This incident has been resolved.

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Started Jan 10, 2025, 09:50 AM UTC· resolved Jan 10, 2025, 08:02 PM UTC

1. investigating Jan 10, 2025, 09:50 AM UTC

   We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

2. monitoring Jan 10, 2025, 01:00 PM UTC

   We are starting to see device communication return to normal levels but we have had no official update from Vodafone that this incident is resolved their end. We will continue to monitor it.

3. monitoring Jan 10, 2025, 02:39 PM UTC

   We are still seeing device communication returning to normal levels. We have had an update from Vodafone indicating that their UK engineers are on a technical bridge call trying to resolve the network issue. They have not given an ETA for the fix as yet, but we will continue to monitor the impact on our services. We thank you for your continued patience at this time.

4. monitoring Jan 10, 2025, 04:57 PM UTC

   Update received that Vodafone are seeing service levels restore to normal and are moving into a monitoring phase.

5. resolved Jan 10, 2025, 08:02 PM UTC

   Vodafone have confirmed that the issue has now been resolved and services have resumed to a normal level. We have seen a return to normal connectivity for Lightfoot devices but we will continue to monitor the situation.

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Started Nov 15, 2024, 11:25 AM UTC· resolved Nov 15, 2024, 01:11 PM UTC

1. investigating Nov 15, 2024, 11:25 AM UTC

   We are investigating reports of the Fleet Management Portal, and associated systems, being unavailable. Lightfoot devices will hold any data and report it into the system once it becomes available. No data will be lost. We apologise for any inconvenience caused.

2. investigating Nov 15, 2024, 11:37 AM UTC

   We are continuing to investigate this issue.

3. identified Nov 15, 2024, 11:55 AM UTC

   There is now intermittent availability of systems. We're continuing to investigate and closely monitor.

4. monitoring Nov 15, 2024, 12:01 PM UTC

   Systems are operational, but we're continuing to monitor very closely.

5. resolved Nov 15, 2024, 01:11 PM UTC

   Systems are fully operational and data backlogs have been cleared. We are continuing to monitor.

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Started Nov 14, 2024, 09:16 AM UTC· resolved Nov 22, 2024, 05:13 AM UTC

1. investigating Nov 14, 2024, 09:16 AM UTC

   We are currently investigating some delays in data processing on our servers. The systems affected are: - Address lookup - Some addresses are missing from live and historical journeys. - Overspeed Event data - The latest overspeed events are unavailable for some vehicles. We apologise for any inconvenience caused.

2. identified Nov 21, 2024, 09:41 AM UTC

   We have identified an issue in one of the system processes and have implemented a solution. We are monitoring the performance but expect improvements to be noticeable soon.

3. monitoring Nov 21, 2024, 09:44 AM UTC

   The systems are catching up and processing the data backlog. We're continuing to monitor closely.

4. resolved Nov 21, 2024, 09:45 AM UTC

   The backlog has fully cleared and all systems are performing normally.

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