Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on August 3, 2022 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 09:34 AM UTC
Resolved
Aug 03, 2022, 11:33 AM UTC
Duration
1h 58m
Detected by Pingoru
Aug 03, 2022, 09:34 AM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)

Update timeline

  1. investigating Aug 03, 2022, 09:34 AM UTC

    We are currently investigating a delay in data being displayed in the Lightfoot Portal. This means that some tracking information displayed on the Fleet Management Portal may be slightly delayed. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Aug 03, 2022, 09:59 AM UTC

    A solution has been implemented and the server is working through a backlog of data. We are estimating that this should be complete by 13:00 BST.

  3. resolved Aug 03, 2022, 11:33 AM UTC

    The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused.