Lightfoot incident

Delays displaying data in the Lightfoot system

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on January 10, 2023 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 14h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2023, 07:00 PM UTC
Resolved
Jan 11, 2023, 09:55 AM UTC
Duration
14h 55m
Detected by Pingoru
Jan 10, 2023, 07:00 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Jan 11, 2023, 02:51 AM UTC

    We are currently investigating a delay in data being displayed in the Lightfoot Product System. This means that some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Jan 11, 2023, 06:43 AM UTC

    The data delays are reducing as the system clears the backlog. There is currently a delay of around 1-2 hours for new vehicle tracking data to become available in the Lightfoot Product System but this may vary.

  3. monitoring Jan 11, 2023, 08:29 AM UTC

    The data delays are reducing as the system clears the backlog. There is currently a delay of around 30 minutes for new vehicle tracking data to become available in the Lightfoot Product System but this may vary.

  4. resolved Jan 11, 2023, 09:55 AM UTC

    The Lightfoot servers have finished processing the backlog of data and everything is now back to normal. We apologise for any inconvenience caused.