Lightfoot incident

Drop in traffic from Lightfoot devices in-cab

Lightfoot experienced a minor incident on June 1, 2023 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 11h 26m. The incident has been resolved; the full update timeline is below.

Started: Jun 01, 2023, 12:33 PM UTC
Resolved: Jun 02, 2023, 12:00 AM UTC
Duration: 11h 26m
Detected by Pingoru: Jun 01, 2023, 12:33 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

identified Jun 01, 2023, 12:33 PM UTC

Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data. This means that some vehicle tracking information may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.
monitoring Jun 01, 2023, 04:18 PM UTC

Our third-party supplier is in the process of restoring services gradually across their systems, and we can see data flowing from Lightfoot devices to the Lightfoot server. Tracking information may still be delayed while our system works through the backlog of data.
resolved Jun 02, 2023, 07:38 AM UTC

The backlog of data has now cleared, and data on the Fleet Management Portal is now up to date.