Lightfoot incident

Delayed display of data in the Lightfoot Portal.

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on April 23, 2021 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 8h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2021, 10:13 AM UTC
Resolved
Apr 23, 2021, 06:45 PM UTC
Duration
8h 31m
Detected by Pingoru
Apr 23, 2021, 10:13 AM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)

Update timeline

  1. investigating Apr 23, 2021, 10:13 AM UTC

    We are investigating a delay in data being displayed in the Lightfoot Portal, caused by a drop in traffic from Lightfoot devices. This means that some tracking information displayed on the Fleet Management Portal may be slightly delayed. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. investigating Apr 23, 2021, 10:43 AM UTC

    Traffic from Lightfoot devices is increasing, and we are seeing the delayed data being transmitted to our servers. There will continue to be a slight delay while our servers process this backlog of data. We are continuing to investigate the root cause of the issue.

  3. monitoring Apr 23, 2021, 11:44 AM UTC

    Traffic from Lightfoot devices to our servers is returning to normal levels. There will continue to be a slight delay in live tracking whilst the backlog of data is cleared. We are continuing to closely monitor this issue.

  4. resolved Apr 26, 2021, 07:28 AM UTC

    This incident has been resolved.