Lightfoot experienced a minor incident on October 13, 2023 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 30d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2023, 03:21 PM UTC
We are investigating an intermittent issue where a number of vehicles’ latest locations are delayed in the Fleet Portal. This does not affect the operation of Lightfoot devices in-cab or historical reporting. We apologise for any inconvenience caused whilst we investigate this issue.
- identified Oct 20, 2023, 10:17 AM UTC
Vehicle latest location delays on tracking have stabilised, but our investigation is ongoing. Historical reporting and the operation of Lightfoot devices In-cab remain unaffected. We apologise for any inconvenience caused and thank you for your patience as we work towards a complete resolution.
- identified Oct 26, 2023, 02:43 PM UTC
We've noticed an increase in latest location delays from Lightfoot devices today. Our team is actively addressing this issue to restore stability. We apologise for any inconvenience caused and thank you for your continued patience while we address these delays.
- resolved Dec 01, 2023, 02:08 PM UTC
After a period of monitoring, we are now confident that this issue has been resolved.