Lightfoot incident

Fleet Management portal degraded performance

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on June 18, 2024 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 02:04 PM UTC
Resolved
Jun 20, 2024, 01:19 PM UTC
Duration
1d 23h
Detected by Pingoru
Jun 18, 2024, 02:04 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Jun 18, 2024, 02:04 PM UTC

    We are currently investigating an issue with the Fleet Management portal being unavailable, this will not affect the operation of Lightfoot devices in-cab or the collection of data.

  2. identified Jun 19, 2024, 07:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 19, 2024, 09:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 19, 2024, 10:32 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 19, 2024, 10:44 AM UTC

    We are continuing to monitor for any further issues.

  6. investigating Jun 19, 2024, 11:36 AM UTC

    We are currently investigating this issue.

  7. monitoring Jun 20, 2024, 11:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 20, 2024, 01:19 PM UTC

    This incident has been resolved, we will continue to monitor the performance