Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on July 1, 2024 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 02:12 PM UTC
Resolved
Jul 01, 2024, 06:24 PM UTC
Duration
4h 12m
Detected by Pingoru
Jul 01, 2024, 02:12 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. identified Jul 01, 2024, 10:02 AM UTC

    We are currently investigating a delay in data being displayed in the Lightfoot Product System. This means that some tracking information displayed on the Fleet Management Portal and other interfaces may be delayed. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Jul 01, 2024, 03:27 PM UTC

    The data delays are reducing as the system clears the backlog. There is currently a delay of around 1-2 hours for new vehicle tracking data to become available in the Lightfoot Product System but this may vary.

  3. resolved Jul 02, 2024, 07:33 AM UTC

    This incident has been resolved and we are continuing to see stability.