Lightfoot incident
Drop in traffic from Lightfoot devices in-cab
Lightfoot experienced a minor incident on November 7, 2024 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 07, 2024, 10:24 AM UTC
Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data. This means that some vehicle tracking information may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.
- monitoring Nov 07, 2024, 11:20 AM UTC
We are seeing increased traffic from devices flowing in to our servers. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
- monitoring Nov 07, 2024, 01:09 PM UTC
Traffic has improved, but we are still seeing degraded performance from third-party networks. We're continuing to closely monitor. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
- resolved Nov 07, 2024, 04:43 PM UTC
Traffic has returned to expected levels and the backlog has been cleared by the system. Vehicle positions and tracking information should now be up to date. We apologise for any inconvenience caused.