Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on December 2, 2024 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 01:18 PM UTC
Resolved
Dec 02, 2024, 04:45 PM UTC
Duration
3h 27m
Detected by Pingoru
Dec 02, 2024, 01:18 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Dec 02, 2024, 01:18 PM UTC

    We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed and any changes made on the Lightfoot Portal may take longer than a minute to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Dec 02, 2024, 04:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2024, 04:45 PM UTC

    This incident has been resolved.