Lightfoot experienced a minor incident on April 2, 2025 affecting Fleet Management Portal (my.lightfoot.co.uk), lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2025, 12:44 PM UTC
We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.
- identified Apr 03, 2025, 12:45 PM UTC
We have identified the disruption in the Email Reporting system, resulting in some reports failing to send since March 25th. We sincerely apologise for any inconvenience this may have caused. Our team is actively working to restore full functionality. As we resolve the issue, some users may receive a backlog of email reports over the next few days as the system catches up. Thank you for your patience while we work to resolve this.
- resolved Apr 07, 2025, 11:47 AM UTC
This incident is now closed. All missing historical email reports have been issued, and full functionality has been restored. We apologise for any inconvenience caused, and thank you for your patience while our team worked to resolving the disruption.