Lightfoot incident

Delays displaying data in the Lightfoot system

Lightfoot experienced a minor incident on May 12, 2021 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2021, 12:29 PM UTC
Resolved: May 12, 2021, 02:07 PM UTC
Duration: 1h 37m
Detected by Pingoru: May 12, 2021, 12:29 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

investigating May 12, 2021, 12:29 PM UTC

We are currently investigating delays in displaying information and changes in the Lightfoot systems. This means that some data visible through the web portals and mobile applications will be out of date since 12:30 BST 12/05/2021. The Lightfoot devices will retain their data and transmit this in when possible so that no data will be lost.
monitoring May 12, 2021, 12:43 PM UTC

Data is now up to date within the Lightfoot systems. The investigation is ongoing to identify the cause of the earlier delay.
resolved May 12, 2021, 02:07 PM UTC

This incident has been resolved.