Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on May 26, 2021 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2021, 03:01 PM UTC
Resolved
May 26, 2021, 03:21 PM UTC
Duration
20m
Detected by Pingoru
May 26, 2021, 03:01 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)

Update timeline

  1. investigating May 26, 2021, 03:01 PM UTC

    We are investigating a delay in data being displayed in the Lightfoot Portal, caused by a drop in traffic from Lightfoot devices. This means that some tracking information displayed on the Fleet Management Portal may be slightly delayed. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. investigating May 26, 2021, 03:16 PM UTC

    We are continuing to monitor this at our end, but we are seeing an increase in traffic from Lightfoot devices.

  3. resolved May 26, 2021, 03:21 PM UTC

    Traffic has returned to normal levels.