Lightfoot incident
Drop in traffic from Lightfoot devices in-cab
Lightfoot experienced a major incident on March 3, 2022 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2022, 02:16 PM UTC
We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, the tracking information displayed on the Fleet Management Portal may be out-of-date. The Lightfoot devices will retain their data and transmit this in when possible so that no data will be lost.
- identified Mar 03, 2022, 03:20 PM UTC
A root-cause has been identified and resolving actions are underway. In-cab Lightfoot devices will retain their data and transmit this in when possible so that no data will be lost.
- monitoring Mar 03, 2022, 06:22 PM UTC
We are seeing traffic from devices flowing in again, since actions taken at 17:00 UTC. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
- resolved Mar 04, 2022, 07:13 AM UTC
The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused.