Lightfoot experienced a minor incident on May 20, 2022 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2022, 09:20 AM UTC
We are investigating an intermittent issue where a small number of vehicles’ latest locations are delayed in the Fleet Portal. This does not affect the operation of Lightfoot devices in-cab or historical reporting. We apologise for any inconvenience caused whilst we investigate this issue.
- monitoring May 20, 2022, 02:47 PM UTC
A solution has been implemented and the server is working through a backlog of data. We are estimating that this should be complete by 18:00 BST.
- resolved May 20, 2022, 04:46 PM UTC
The server has completed processing the backlog of data and this issue is now resolved. We apologise for any inconvenience caused by this issue.