Lightfoot incident

Delayed display of data in the Lightfoot system

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on February 2, 2023 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2023, 10:41 AM UTC
Resolved
Feb 02, 2023, 05:21 PM UTC
Duration
6h 39m
Detected by Pingoru
Feb 02, 2023, 10:41 AM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Feb 02, 2023, 10:41 AM UTC

    We are currently investigating a delay in data being displayed in the Lightfoot Product System. This means that some historical vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. No data will be lost. We apologise for any inconvenience caused.

  2. monitoring Feb 02, 2023, 01:16 PM UTC

    A fix has been implemented and the Lightfoot server is processing the backlog of data.

  3. resolved Feb 02, 2023, 05:21 PM UTC

    The Lightfoot server has completed processing the backlog of delayed data, and all historical data should now show in the Fleet Management portal and other interfaces. We apologise for any inconvenience caused.