Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on July 2, 2024 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 02:17 PM UTC
Resolved
Jul 02, 2024, 04:15 PM UTC
Duration
1h 58m
Detected by Pingoru
Jul 02, 2024, 02:17 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Jul 02, 2024, 02:17 PM UTC

    We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed and any changes made on the Lightfoot Portal may take longer than a minute to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. identified Jul 02, 2024, 02:32 PM UTC

    The delays are reducing, we're continuing to monitor.

  3. resolved Jul 02, 2024, 04:15 PM UTC

    This incident is resolved and system performance is back to normal.