Lightfoot incident

Fleet Management Portal Not Available

Major Resolved View vendor source →

Lightfoot experienced a major incident on November 15, 2024 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 11:25 AM UTC
Resolved
Nov 15, 2024, 01:11 PM UTC
Duration
1h 46m
Detected by Pingoru
Nov 15, 2024, 11:25 AM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Nov 15, 2024, 11:25 AM UTC

    We are investigating reports of the Fleet Management Portal, and associated systems, being unavailable. Lightfoot devices will hold any data and report it into the system once it becomes available. No data will be lost. We apologise for any inconvenience caused.

  2. investigating Nov 15, 2024, 11:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 15, 2024, 11:55 AM UTC

    There is now intermittent availability of systems. We're continuing to investigate and closely monitor.

  4. monitoring Nov 15, 2024, 12:01 PM UTC

    Systems are operational, but we're continuing to monitor very closely.

  5. resolved Nov 15, 2024, 01:11 PM UTC

    Systems are fully operational and data backlogs have been cleared. We are continuing to monitor.