Lightfoot incident
Drop in traffic from Lightfoot devices in-cab
Lightfoot experienced a notice incident on January 10, 2025 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 10h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2025, 09:50 AM UTC
We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
- monitoring Jan 10, 2025, 01:00 PM UTC
We are starting to see device communication return to normal levels but we have had no official update from Vodafone that this incident is resolved their end. We will continue to monitor it.
- monitoring Jan 10, 2025, 02:39 PM UTC
We are still seeing device communication returning to normal levels. We have had an update from Vodafone indicating that their UK engineers are on a technical bridge call trying to resolve the network issue. They have not given an ETA for the fix as yet, but we will continue to monitor the impact on our services. We thank you for your continued patience at this time.
- monitoring Jan 10, 2025, 04:57 PM UTC
Update received that Vodafone are seeing service levels restore to normal and are moving into a monitoring phase.
- resolved Jan 10, 2025, 08:02 PM UTC
Vodafone have confirmed that the issue has now been resolved and services have resumed to a normal level. We have seen a return to normal connectivity for Lightfoot devices but we will continue to monitor the situation.