Lifesize Cloud incident

Issues in eu-central-1 region

Critical Resolved View vendor source →

Lifesize Cloud experienced a critical incident on July 10, 2020 affecting Audio Call Service and Call Management Service and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2020, 12:22 AM UTC
Resolved
Jul 10, 2020, 02:48 AM UTC
Duration
2h 26m
Detected by Pingoru
Jul 10, 2020, 12:22 AM UTC

Affected components

Audio Call ServiceCall Management ServiceMultiway Call ServiceWeb Application call service

Update timeline

  1. investigating Jul 10, 2020, 12:22 AM UTC

    We are currently investigating issues affecting all services in our eu-central-1 region in Frankfurt.

  2. investigating Jul 10, 2020, 12:28 AM UTC

    We've addressed audio calling, continuing to investigate other services.

  3. identified Jul 10, 2020, 01:05 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 10, 2020, 01:21 AM UTC

    We've addressed the issue and all services are fully operational. We are continuing to monitor to verify there are no residual issues.

  5. resolved Jul 10, 2020, 02:48 AM UTC

    This incident has been resolved.