Lifesize Cloud experienced a major incident on July 29, 2020 affecting Management Console, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Management Console
Update timeline
- investigating Jul 29, 2020, 02:07 PM UTC
Thank you for your patience while we addressing an issue with our Apps/Manage Console. Some users are experiencing issues to load Room Systems & Users Directory in our Dekstop/Web Apps and Manage Console.
- monitoring Jul 29, 2020, 02:19 PM UTC
We have recovered this issue and the users should be able to load Directory and Room System contacts.
- resolved Jul 29, 2020, 04:28 PM UTC
This incident is resolved.