Lifesize Cloud experienced a major incident on August 24, 2020 affecting Call Management Service and Web Application call service, lasting 14h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Call Management ServiceWeb Application call service
Update timeline
- investigating Aug 24, 2020, 03:53 PM UTC
We are experiencing a partial outage with dialing into lifesize virtual meeting rooms. We regret the inconvenience caused, but our team is working on resolving this issue at the earliest.
- monitoring Aug 24, 2020, 08:16 PM UTC
Thank you for your patience. Our team has identified this issue and fix has been pushed to our production.
- resolved Aug 25, 2020, 06:29 AM UTC
This issue has been resolved and everything should be working properly. Thanks for your patience, we're so sorry for the disruption.