Lifesize Cloud experienced a minor incident on August 27, 2020 affecting Community, lasting 6h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Community
Update timeline
- investigating Aug 27, 2020, 05:46 PM UTC
Lifesize is currently investigating an intermittent issue with customers being unable to access our Community portal. We are working with our vendor to identify and correct the issue, we will be posting updates as they become available. We are still able to assist customers via chat and by phone at 1-877-LIFESIZE
- monitoring Aug 27, 2020, 06:29 PM UTC
Lifesize has identified the issue and has taken mitigating steps to restore access to Communities. We will be monitoring to ensure access is restored. Thank you.
- resolved Aug 28, 2020, 12:16 AM UTC
This incident has been resolved.