Lifesize Cloud incident

Login and Call disconnection issue

Notice Resolved View vendor source →

Lifesize Cloud experienced a notice incident on January 29, 2021 affecting Call Management Service and Lifesize Icon and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2021, 10:31 AM UTC
Resolved
Jan 29, 2021, 04:47 PM UTC
Duration
6h 15m
Detected by Pingoru
Jan 29, 2021, 10:31 AM UTC

Affected components

Call Management ServiceLifesize IconManagement ConsoleMultiway Call ServiceWeb Application call service

Update timeline

  1. investigating Jan 29, 2021, 10:31 AM UTC

    You may be experiencing Login as well as call disconnection issue. We are investigating this issue and will keep you updated. We apologize for the inconvenience.

  2. investigating Jan 29, 2021, 10:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 29, 2021, 11:32 AM UTC

    A fix has been implemented. Login and Calls are working now. we are monitoring all Cloud services.

  4. resolved Jan 29, 2021, 04:47 PM UTC

    This incident has been resolved.