Lifesize Cloud incident

Login and Call Management Issue

Major Resolved View vendor source →

Lifesize Cloud experienced a major incident on April 14, 2021 affecting Call Management Service and Management Console and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2021, 02:22 PM UTC
Resolved
Apr 14, 2021, 05:05 PM UTC
Duration
2h 42m
Detected by Pingoru
Apr 14, 2021, 02:22 PM UTC

Affected components

Call Management ServiceManagement ConsoleWeb Application call service

Update timeline

  1. investigating Apr 14, 2021, 02:22 PM UTC

    User may have observed failed to login or call issue(s) with Lifesize Apps and Manage console starting 09:05 CST. We are working on this issue and will keep you updated. We apologize for the inconvenience caused.

  2. monitoring Apr 14, 2021, 02:52 PM UTC

    This incident has been resolved and we are monitoring the status.

  3. resolved Apr 14, 2021, 05:05 PM UTC

    This incident has been resolved.